Auto-Kool,

305 North 1st Street, Hermiston, OR 97838

"They were ready for me when I arrived. Jumped right on the job and got me out quickly. Perfect price."

"I would recommend to stay away from this place. Charged me $100 diagnostic fee without giving me any type of cost profile beforehand. Additionally they wanted $1,200 for a job that I was quoted $700 for elsewhere. This place is an absolute rip off. There is a reason why they have such a low number of stars. Definitely take your business elsewhere."

"5/2/22 came in with AC problems in my Expidition. The technician diagnosed the problem , reported to me then took me out to my vehicle and showed me the issue explaining the need repairs. The work was done quickly and the cost was very reasonable. Today 7/ 22/ 22 I returned with a different issue in AC. I was the told the issue was not AC but a fan clutch and I was advised not to run the AC until the fan clutch was replaced or it may cause even more severe and very costly repairs.. That is the heart of customer care."

"I called and was told currently for Friday they did not have any appointments but I could drop it off or I was welcome to sit with the vehicle and they could work it in. Right away, walked in, the gentlemen that was sitting in the right corner (my apologies, I didn't catch you name), tells me it might be 15 minutes -30 minutes to pull it back. Immediately, maybe 5 minutes , Derek, came around front and I told him it's just better if I show you. They had me in and out of there with in the hour. Thanks again!! Price was definitely worth it! Customer service was A+ , definitely will be going there from now on!"

"Very terrible customer service. I took my car in here once... Got it fixed then the same issue happened again a day later. Took it in again and the same thing happened. After the third time it was fixed for good. Got charged each time I took it back even though they did something wrong. I payed a total of 850 bucks to replace coolant hoses and the water pump. Will never go here again."