Performance Import Industries

"The quality of work from Performance Import Industries (PII) is absolute trash. I paid this shop to upgrade the internals of engine heads with brand-new GSC components and to assemble them with new head gaskets and timing belt components. In the end, they couldn't successfully do the work I paid them to do. The car didn't even make it to 200 miles on the new engine build. It was just problem after problem. The first day I drove the car home from the shop, the car battery almost exploded on the way home. They overcharged it and couldn't accept full responsibility (AGM battery was only a year old). After ordering a new battery and installing it myself, I started the car and found coolant leaking from the bottom radiator hose, so I fixed that myself as well. After driving the car that day, I noticed the multiple random cylinder misfire CEL (P0300) came up. I also started to notice that the car stumbles in low RPM range, making it almost impossible to drive in heavy traffic or in a parking lot. It was an interesting problem where if you kept the RPM between 1k-2k and tried to hold it there, the RPM became unstable, and the CEL (P0300) came up. The car seemed fine at higher RPMs, but then, after further diagnosing, it turned out that the driver-side AVCS exhaust cam VVT values were erratic/unstable and not in sync with the passenger-side at any RPM range. At this point, I had zero confidence/trust in PII to do anything right. In the end, I decided to take my car to another shop to inspect and fix the incompetent mistakes made by PII. Turns out, PII completely trashed my heads and my brand new GSC cams to the point where I had to buy brand new head castings, brand new lifters, and another set of cams. They inspected the work and found multiple areas of improper assembly. The problematic driver-side exhaust cam was making a slight tapping sound at low RPMs, had low oil pressure around the cam, had unstable airflow, had significant wear on all cam journals and lobes, and the passenger-side exhaust cam did not spin freely. So many problems that would ultimately result in engine failure. I learned a lot during this process and was just amazed to see how badly a shop can screw up your car. I'm not sure why PII accepted this job in the first place since it seems like they can't handle this type of work. I feel as if I was scammed; that's how bad the work was. I would not recommend PII to anyone. The owner, Joel, doesn't accept responsibility for anything. After paying the new shop to redo the same work I paid PII to do, the car is finally back on the road and running without any issues. It was night-and-day difference in professionalism and competence compared between the two shops. It was an expensive lesson that cost me multiple thousands of dollars in damages."

"I had used PII for a couple years but unfortunately stopped coming here due to absolutely poor communication. I brought in my WRX as there was a weird issue that was causing it do die instantly after turning the key over. Initially, Jonathan was nice enough to allow me to tow the car over to his shop on a Sunday and leave it for him to look over the next few days. What proceeded to happen is completely inexplicable. It sat there for nearly 3 weeks without any proper diagnosis or ETA. It was like pulling teeth to get a response at all, let alone an actual update. From there, I had it towed to Surgeline who diagnosed the problem and had it fixed within hours. Although Jonathan has done some great work for me at extremely competitive prices over the year, his communication and attention to detail over my last few encountered had clearly gone in the wrong direction since his early days. Therefore, I can’t in good faith recommend him anymore."

"I would never ever bring my car here again, the entire experience was terrible. Jonathan is extremely unprofessional, not to mention when I got my car back there were multiple missing bolts, loose bolts etc. One of these bolts was the bolt that holds the control arm to the hub. Had it come disconnected while I drove it home I would have crashed. I tightened them up and replaced the missing bolts only to have the bell housing on my transmission crack due to Jonathan not putting the cover on the clutch fork pin. Jonathan misplaced parts of my car in his shop and I had to drive an hour back to pick them up. Take one look inside the shop and you will see he is so disorganized it’s a wonder he’s able to do anything at all, So dissatisfied I won’t even bring it back to have him fix the problems he created. Take your car elsewhere these guys are total hacks. I wish I could give 0 stars on this review."

"Jonathan was very forward and quick. I just bought my 2011 outback and the head gasket blew. Not a job you wanna pay for after just getting a car. He was able to fix a couple other things that needed to be taken care of as well and all for less then some shops had quoted me. He communicated with me via facebook and phone calls which made it easy. I would highly recommend him to anyone looking for quality work at a great price. Looking forward to using him again in the future."