Kiefer Mazda Service 383 Goodpasture Island Road, Eugene, OR 97401

"I had an issue and brought it into the shop. James took AMAZING care of me and handled the problem with grace, professionalism, and kindness. Got us back on the road in a hurry. Also, turned out to not be the car's fault. James if you read this thanks so much!"

"My experience so far has not been the quality of service that I would expect from a professional car lot. I bought my first car from a car lot here. The detail job was very poorly done. There were certain things under the hood that one would think they would have looked over prior to putting it on the lot that clearly were not. But I guess that's why they have you sign the. " purchase as is" waiver. A month or so ago I took my car in for the 80,000 servicing. I sat waiting 3+ hours! I finally went to ask the guy at the service counter and apparently my car had been done over an hour. I assumed they would come and get me like I had sat there and watched them do with every other customer. Since my first servicing my transmission seems like it's been slipping. So I took it in on the 28th of Dec and told them what was going on. It took them 3 hours again for them to finally tell me they were going to have to keep my car. They offered me a shuttle but I live 30 miles out of town. They couldn't offer me a loaner car because none were available. It's the 8th today and I still don't have my car back because they said it just needs a new transmission mount and they are still waiting on the part. It's been almost 2 weeks and when I asked about the availability of a loaner car again so I could get to work to keep my job they said the most they could offer me was a $20 discount on an Uber, how insulting! Their lack of communication is appalling and their unwillingness to make me happy as every other customer seems to be on all these reviews is really making me regret getting a car from them in the first place. I am questioning whether this company has any idea of what proper business etiquette entails. I work hard for my money and all I've expected is to be treated fairly like every other customer and for them to follow through with certain things that they have advertised on their website. I personally DO NOT recommend buying a car from here or taking your car here to get serviced."

"I’ve gotten my oil changed here twice and it’s always quick. They check fluids, brakes, alignment, etc and provide a thorough video documenting the condition of everything. They also offer to pick up and drop off your car if you’re located within a certain distance from the service center and I’ve used that option both times. Super convenient. I will definitely continue bringing my car here."

"Had to have my miata get a sensor for the airbags. They were super helpful and easy to work with and will text you a video of a walk around visual inspection upon completion. Typically this is where they tell you a bunch of things that need attention (maybe even if it doesn't) but they were honest and said everything looks great, so that was good. It was under warranty through carvana so I can't speak to the prices."