Main Auto Body, Inc

"This is my first time writing a review for a company and I typically wouldn’t, but I had a terrible experience with Main Auto Body and hope no one else experiences this. Long story short, I was told they would have my car for 7-10 days and they had it for over a month. Communication on what was happening with my car was awful (I had to call them) and when I was told I’d receive a call with an update I never would so I’d have to call them. I had asked to have specific things on my car not fixed/touched and was told that this would be relayed to the guys and later found out it never was, then I was told they had to fix everything and I could take it up with insurance.. they were aware insurance had sent me all of the money so insurance wasn’t paying them.. I was and yet they would not listen to me and what I told them to not touch on MY car. I also found out that when I picked up my car they sent in another supplement to insurance and no one told me or asked about fixing additional things. I was told over the phone by their front desk gal that they were not allowed to do that, that they always had to check with the owner of the vehicle; but then in person told me that they did not have to speak to me about it... I would never take a vehicle back here which was disappointing because I had heard good things, but I personally had a terrible experience with this location and their employees."

"We would be giving 5 stars but our battery went dead while it was worked on. We picked up the car and soon were stranded with a dead battery.. Management wanted insurance to pay for it. I tried and the insurance didn't think they should have to cover the battery being drained while the car was being repaired. I had to buy a new battery and insurance is not sure they want Main to work on my cars again."

"The communication and quality provided well above my expectation as a customer. I look forward to bringing my vehicle back to this location as they provided me with superior service and quality I can trust. The staff kept me informed the entire way and handled most of the communication between needed parties. I definitely recommend them to anyone that may have had a bad previous experience with another shop."

"They are still in business as lovegrove in Albany. They were at the scene of the accident to provide towing services. They told me that they would file it all under insurance if they towed it to their yard. I wanted to get it back to Salem and asked if they could just lift it so I could drive it home. Their attitude changed once they realized that were not going to get all of the insurance money and told me only if I pay on the spot $100. I did. Unbeknownst to me, the same company owns main auto in Salem where I took my car to get fixed. 13,700 in damage. It took 7 weeks. I got the car back and it was making a rattling noise. I called and they said to take it in. A service employee drove around with me and said he heard nothing but someone will contact me. No one did. I called and called. Eventually I took my car to the Honda dealership which told me in minutes it was a damanged wheel berring. Common in accidents. I then had to get another rental and I had Honda fix it. This is a brand new car. This company got $13,700 from my insurance company and could not bother to finish the job. I owed them a portion of the deductible and a miracle happened, they called me! I don’t know which experience was worse. The Albany towing one or the Salem one."

"You will regret dealing with this business. They scratched my wheels and will not do anything about it. My bumper repair wasn’t even straight and it was not fully attached (see pic) they consider this acceptable. I was in an accident and I believed that I needed an alignment, I asked if they could check on that with the insurance company. I was told they contacted the insurance company and this would not be covered. I called the insurance company and asked why it would not be covered, I was told Love Grove did not call and it would be covered. I would not recommend having your car repaired here."