Mac's Automotive & Radiator Repair

"Outstanding service from start to finish. Master head mechanic, Kelly is fantastic. He is a real professional. Top notch. He not only provides superior repairs but supervises other mechanics and runs the front office when needed. Definitely exceeded my expectations."

"Amazing customer service. Very knowledgeable crew. The last three times I have been in I had very serious issues with my van. Every time they were done way before they projected, the cost was never more than projected, and in one case they saved me a several hundred dollars. My biggest fears are I take my van to a place that will do work that is not necessary, I get overcharged, and the work is shoddy.....These guys have proven themselves. I highly recommend them."

"Edit: Eugene location Brought in a radiator for a pressure test, I already knew it was leaking, assuming I would be shown where it was leaking from. Was told it would be $40 when dropping it off; however upon picking it up the guy in the front tried charging me $60 and took him two trips to find my radiator. I told him I was quoted $40 and he said the least he could do was $40.60. Upon the radiator being brought to the counter I asked where it was leaking from. There were no markings on it, nor were there any notes. Guy told me he didn’t know and that the technician had already left for the day, this was maybe 1-2pm at the latest, and wouldn’t be back until the following Tuesday. Internally I decide it is what it is grabbed the radiator and left. Went to the local brew station grabbed stoppers to plug the inlet and outlet and the fill port. Was able to pressure test on my own for $11 since I had a bicycle pump and ball needle already, and was able to mark where the radiator was leaking from. About a week later I call back asking if they would be able to replace the core in the radiator and was told yes, but it’s expensive. I semi chuckle and say it can’t be any worse than a brand new radiator. Get asked how much they are so I say $500. Dude tells me to buy a new one and that they would charge $1500 - $2000 for the core replacement. I’m sorry but this screams we don’t want to work on your stuff or we really don’t know how to weld aluminum. I’ve heard great things about Mac’s in Portland, but from this point on I wouldn’t even go here for an air check on my tires. Oh and upon receiving the radiator oil had been spilled all down both sides of the core."

"The person who waited on us was not friendly (very curt and terse). He took our brass and copper radiator and held it for over two weeks then told us it would cost $1800 or more to repair it. I had a similar experience with the Bend, Oregon branch with another copper and brass radiator I took to them. I believe Mac’s Radiator has lost its ability to work on legacy radiators and can only install new radiators and perform cooling system flush service. The customer interaction is not a happy or pleasant experience."

"Macs was great! Not only were they willing to take on my ‘84 Coachmen RV (which many had told me no), they diagnosed the issues quick and had her ready in just a couple days. They also did a few extra “freebies” like fixing a fuel line, welding a radiator hose, etc. Work was also finished under estimated quote. Great experience !"