Coffee Culture Annex

"Ordered two drinks and wanted 2 carrot-apple muffins but was told there was only one left-- but they had a banana chocolate chip or blueberry. Said we would take the one carrot muffin and one banana chocolate chip. Got to the window to pay and were handed our two drinks and one CHOCOLATE chocolate chip and one blueberry muffin. When I questioned it she said "we're out of carrot". Accepted the change thinking we'd try something different , but really wish I had handed them back because they both were so dry we could have choked on them, tasted like they were at LEAST a day old. Also don't know why they didn't ask us when we got to the window instead of assuming we would just accept two substitutes. I don't usually do bad reviews unless something is really bad, but this was really bad. To Coffee Culture's credit, we decided to go to the drive-thru at Timberhill in search of the elusive and irresistible carrot-apple muffin. They had one left and, after telling them what we had tried to swallow at the last place, she handed it over for free with apologies. Very classy customer service there. We usually love Coffee Culture but I think I'm done with the 9th Street location. Have had two bad muffins in the past and that's enough bad muffin experience for my lifetime. They do usually have very friendly staff though and a good Americano.... just to end it on a positive note."

"The best espresso latte drink in the area (Of course, I did not try every last single location, but quite a few from the highly rated ones). All others I tried in this area were some combination of not done well + not great on taste. They also offer to mix in you sugar before steaming, which preserves the texture of the coffee."

"Poor customer service. Today, as I was waiting for my coffee I watched an older gentlemen bring his cup of coffee back up. He stated there is a chip in this mug. Can I get a new one? The barista rolled her eyes, and rudely said. We have 2 mug they're both chipped. She then got a disposable cup, and dumped his drink in it. Then proceeded to slam the mug back on top of the machine. She didn't even acknowledge the man after handing him his coffee again. How does a coffee shop only have 2 mugs? Coffee culture use to have the best customer service. They are lacking severely."

"I greatly enjoy the Coffee Culture coffee. The ONE annoying thing is being put in the position of giving a tip for work that is well paid. There have been studies done on how annoying this is to many people. No tips for McDonalds or Burger King. But, someone makes a coffee and you are supposed to give an extra 20% or so. Today, coffee already costs too much and runs as high as $5+ for a large. Tipping in coffee shops is not really a tip, but rather forced charity. Not being asked is the better way to get a nice tip because it is a thank you. When someone spins the register to challenge the customer with tipping options it comes off as a demand. I surprised a guy struggling to pay his grocery bill the other day. It truly helped him and he needed the help. Spontaneous giving feels good when you know it helps."

"Very quiet place, coffee is good so are the pastries. If you look for a little brake in your crazy day, go there, enjoy and relax !"