Hyundai Eugene

"With only 58 miles on it, our new Santa Fe hybrid needed a new electronic water pump, new 12 volt battery and a new battery in the key fob and after a week in their repair shop we discovered the window washer fluid was empty! Absolutely no confidence that something else is missing or defective. Very sorry we bought this."

"I was treated with respect and courtesy. Jake was knowledgeable and very helpful. The other staff were pleasant and helpful. I love my car and I'm so happy I went to Eugene from Bend."

"The oil change was done and it did include a car wash, however, my multi-point inspection didn't give me any paperwork or information. The value of the inspection was the reason that I had my oil changed there and not somewhere else and being told "It all looks great" is not what I'm used to. Normally an inspection comes with a document that shows each section of my vehicle and its status and any needed work: how much is left on my brake pads? tire tread? How are my filters? Are my lights and turn signals working? How were my fluids (which also tells me if I may have a leak etc)?"

"Not having Sherry as the service manager was a big loss. They charge $100 to change the cabin filter, made a mess communicating, and were drastically disorganized. Sherry always did a great job communicating clearly and thoroughly. Bummer. Update: Always love the PR move saying communication is the key to success, when they don’t do it. They texted me identifying as an individual going back and forth about my experience. Then I got a call from the said person who was texting me only to have them say they had no idea who was talking to me. There was no communication internally about customer follow up procedures. She then asked me twice if my car was still at the shop… when we were taking about my past experience…. Both the person texting and calling said they would get back to me and never did."

"Came in at the end of June to check out a Palisade. Cowboy Tom shown me one on the showroom floor that was sold already (which was ok with me). The sales manager said they had 3 on a truck to be delivered but 2 of them were on a hold for the "bosses friend" to decide what color they wanted first. I left my info with Cowboy Tom and asked he call so we can atleast test drive the available one. After a month of no calls, I saw various Palisades on their lot in July. I left an intest card on the Shepard website. I even emailed Cowboy Tom directly through their sales staff link. Still nothing. I drove Albany Hyundai and got the exact Palisade I wanted right away. The reviews between Euegen and Albany don't lie. Maybe if I was a friend of the "Boss" I would have got better service. Pathetic."