Toyota of Portland Service

"Just worked with Rouaa Alameri in the finance department. She is fabulous! Friendly, professional, very efficient, not pushy about extra or unnecessary warranties, yet I purchased some that made sense. She is an absolute pleasure to work with!!!"

"We had an appointment to look over our new Toyota vehicle (which we purchased at Broadway Toyota; wonderful experience there by the way), and when we arrived, we were told our 2-hour appointment would be 4 hours ("staffing issues") - they were 'supposed to call us' but it didn't happen; the greeter said "it is what it is" - wow. We live 20+ miles away, a simple phone call would have prevented this frustration, and we will certainly consider other Toyota dealers in the future."

"Sloppy work, confusing explanations, and an overall feeling of getting fleeced. And all at a premium price too. I just spent $850 to get a part replaced, oil change and new battery. After getting home I notice no oil change reminder sticker and a rattling sound from the engine block. Found a bottle of oil in my engine- looks like it was used to catch the drips from the filter - and was never removed. They also failed to simply brush off the leaves from the air filter - something that comes standard elsewhere. Do yourself a favor and go elsewhere- this shop is going downhill and no one in charge seems to care."

"When I bought my car I was sold by a number of additional services that just made life a little easier. One of those was that no matter how long the regular service took I could get a ride subsidized by the dealership back to my house. We are a one car family and this was a big deal. My understanding from the service folks is that management didn't wanna pay as much for that service and have started withdrawing support. Pretty disappointed that I'm paying for a service that's getting harder to use because the people I bought my car from wanna save money. That's bad service IMO."

"I don’t understand what is going on here and whoever is in charge needs to correctly manage their employees. I took my car in for an oil change. I was told I didn’t need one before they took a look at my car, which I had never brought in before. They then proceeded to sell me on various services before even checking my car. Later on, I was called by Mark to tell me that I did in face need an oil change, great. It’s what I wanted. Upon arrival to pick up my car, Mark was unorganized and appeared to have no idea about what was going on in his shop, it took another employee pointing out my presence for him to acknowledge me and check me out. Ended up paying over $400 for my “oil change” and other basic services they recommended."