BASCO Appliances - Lake Oswego
About the Business
BASCO Appliances in Lake Oswego is your premier destination for all of your home appliance needs. Located at 15383 Bangy Road, this store offers a wide selection of top-quality appliances for your kitchen, laundry room, and more. From refrigerators and stoves to washers and dryers, BASCO Appliances has everything you need to make your home functional and stylish. With friendly and knowledgeable staff to assist you, shopping for appliances has never been easier. Visit BASCO Appliances in Lake Oswego today and find the perfect appliances for your home.
Photos
Location & Phone number
15383 Bangy Rd, Lake Oswego, OR 97035, United States
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
Closed
Reviews
"Service was prompt and willing to work with us on shipping/delivery times. The in house install service was exceptional and friendly. I loved the amount of brands and options available in their showroom."
"Great selection and layout for appliance shopping. Highly recommend working with Owen Turley if you can - he knows all the pros and cons and is super helpful in finding a great fit for budget and needs! Great communication and follow-up."
"We will never work or shop with this company again! Communication with customers and service is a disaster, employees have no idea of their processes, orders take forever and never arrive when they are supposed to. They send out emails with inaccurate information and false invoices. We had to call them dozens of times for the simplest information and take care of the organization with the warehouse ourselves and ended up with a two-week delay on our building because BASCO didn't deliver. In the end, we had to pay over USD 15,000.00 for this. Really bad! Thanks for nothing!"
"Overall, incredibly poor experience. By the time we get our appliance order, it will have taken over a year (13 months!) to receive the correct items. First, they said they would give us a refrigerator and washer/dryer at cost because we were paying a high, full price for the oven/range. Then, we could not get updates from them ever. We called every month. We had already paid a deposit for the oven/range, hood and dishwasher. By the time they got around to figuring the price of our two fridge units, the price had jumped up AND they "forgot" about offering us a discount. This was around 7 months after we confirmed the items. We ended up getting charged a higher price than directly through the manufacturer and competing companies. But because we were so invested in time and money already, we continued working with them - this was our BIG mistake. Now after opening the items, two are the cheaper incorrect items! We had upgraded and paid over $2,000 more for induction and special color for our range and also a special dishwasher color. They sent us a gas range in stainless and a dishwasher in stainless! After several days, they don't know where our range/oven and dishwasher went to. They cannot find them. For such pricey items, I'm shocked they would have misplaced/lost them and then sent us the cheaper incorrect items. And now, they have to have them remade and it will take 2 more months. We have been waiting for a year already and this will now delay our move-in date and remodel project. They don't even seem to care - no offer of any discount. At the very least, they should honor the "at cost" offer they enticed us with for our fridge/washer/dryers in the form of a refund just to try to make the customer somewhat happy. If we delay our remodel and move in date, it will cost us an additional several thousand dollars. Absolutely ridiculous. This is the first bad review I have ever left for a company and I'm completely appalled. We decided to work with them after a family member's recommendation and they actually had a similar experience where they received a cheaper washer/dryer than they paid for. BUT, they had a swift replacement so I wrongly assumed BASCO would extend the same if it happened to us. WRONG! After we get all our correct appliances, we are never recommending BASCO or working with them again."
"Bought a high end 3k hood 3 months ago. We still don't have it or any idea of an eta. We have called our sales representative, Vernon more than 5 times, leaving a voicemail and he will not return our calls. I have then tried calling the front desk to check 3 times and each time they have told me they will call back and we never get a response. Today I called and spoke with a female 6/29 at the lake Oswego who was extremely rude and unprofessional. I explained that I totally understand there are supply issues everywhere right now but I am only looking for communication and updates or to decide if we need to cancel our order all together. She was extremely rude, talked over me despite me being understanding that she does not have any control over shipments. I asked for her name and she would not give it to me. I have paid for this hood and at this point don't know if I can expect in in another month or ever due to the lack of communication. As a business owner of 2 companies, I would never allow my employees to speak with customers in this manner. As a business owner I also understand that shipping and stock is so unpredictable right now but communication with the customer is key and that's all we have asked. UPDATE: I spoke with a manager today. I told him our account and he responded with "I can't do anything about how the employees act. I don't even go to the lake Oswego store ever". He then in a rude tone told me that my order would be here in another month. I then asked for a refund due to the lack of communication and how our company has been treated. He argued until he finally agreed to refund me. Said "have a nice day" and hung up. My husband and I are absolutely shocked. We will not be reccomending this company to any of our clients again due to this experience."
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