Torrid

"Never again. Torrid’s quality has gone downhill over the last few years, but I just tried to return a bra (which I’ve done without tags or a receipt before no hassle) and was turned away. They either very recently changed their policy or the management is trash. I know where my moneys going from now on."

"Horrible impersonal staff. I love this store but they glared at me from the moment I walked in. Had to go up to the front just to ask for a room when there were 3 people working and only me in the store. I said thank you and was ignored. I miss the old staff!"

"Will never shop at Torrid again! I’ve never been told verbally I cannot return underwear at time of purchase and giving me a receipt that states that means I’ve already made the purchase you’re saying I cannot return. I’ve spent a lot of money here and I’m also tired of the false advertising of buy 3 and get 2 for free but my receipt has a price being every single item. Why not say, get 5 for the price of 3?! I’m appalled how the girl handled my experience here too, answering the phone while we are talking so I just walked out! I hate being stuck with items that haven’t left my car besides leaving to and from the store!!"

"This store has it going on for customer service. Does not charge for the really cute bags at checkout. The clothes are on point, high end and comfortable. I found prices to be competitive but also sales to be as well. I love the new causal sweater jacket that bought."

"Brought my preteen granddaughter in for some jeans. It's so hard to find cute quality jeans for young big girls. They had exactly what she wanted and they looked great on her. The manager and staff were so gracious and helpful to my granddaughter. They made her feel so comfortable and welcome. I highly recommend this store to anyone looking for stylish clothes. And we will definitely be coming back . Thanks you guys are awesome."