White House Black Market

"Great variety of clothes and great staff."

"Wonderful shopping experience, so much on sale. Salesperson was not near the standard of White House Black Market"

"I shop at WHBM monthly. I came in to the store to return crop pants that didn't look good on me. They were never worn. They were too tight and didn't look good. I had the tags and the receipt on my phone but I had taken the tags off. The manager stated she would not take them back because the tags were off even though I had the tags. I said I would take a credit and she refused. Online I don't see where it says you can't return if tags are not on. I have a feeling if I wasn't in my workout clothes and was dressed nicer she would have been nicer. She was rude. I will no longer shop online with WHBM giving this store the credit. I bought the pants less than 30 days ago. I spend a lot of money at WHBM."

"Agree with previous poster, the associates are very rude and make it clear they do not want to help you. I have never been quoted the 60 day return policy in my years shopping here, and during a pandemic a little leeway is appropriate. I also have never been told I can't return an item with proof of receipt but that I can only exchange for an item of equal value. Last, they have taken my birthday discount past the time period before, but not today. I won't be driving out of my way to come here again. Nice way to treat a white black member."

"I found the store really frustrating. I have shopped here several times in the past and since they are high-end clothing they take your clothes into the dressing room for you and I had to beg an assistant to do that for me. I was spending several hundred dollars on my daughter and I really needed help getting her sized correctly. Eventually the woman related to help us and she was great her name is Kim. Thank you Kim! I was also frustrated that I had a birthday coupon for $10 that I had spent online just a week before and received an item that was nothing like the description on the web. I was not allowed to roll over my birthday coupon when I return the item and that this was sad. It was such a small amount in the grand scheme of things. Tomorrow my daughter wants to go shopping again. Should I take her there I don’t know?"