Jiffy Lube Oil Change and Multicare

"Worst oil change experience of my life. First off, there was someone "cleaning" my windows, but he used a wet cloth and all purpose spray which left bright blue residue smears all over my windows. Second, I asked specifically for 5w30HM, which has been used in my car for well over 5 years now, and despite me saying this multiple times, they put in 5w20. I understand that for my vehicle specifically it calls for 5w20, but many years ago it was switched to 5w30HM, which is totally appropriate for my car still, but it cannot just be switched over the another oil type willy nilly. My car is used to 5w30. Anyways, I told them to switch it, they kept telling me I was in the wrong and, by my direction, asked their supervisor what to do in this situation, and what do you know... she told them it was best to keep it as the oil that's been in my car if there haven't been any issues with that. For some reason, they asked several men after that if she was right and she was... so they FINALLY put in the oil I asked for. RIDICULOUS. On top of that, it took 30 minutes to get my oil changed, with only one other vehicle in the bay. And they asked me on 3 different occasions if I wanted my air filter changed. Seriously? One "no" is not good enough? The only person who seemed like they actually knew what they were doing was the female lead there. The only female. If I was Jiffy Lube I would seriously considered hiring a new crew for this location. I will never go back. And it cost $69 dollars, and that was with $25 off. Jesus."

"Sensor on my car said all my tires were flat. Panicked I called Jiffy Lucy, Rob answered the phone and told me he’d take care of everything. When I got there, Rob checked all the tires, filled them with air. Didn’t charge anything because it’s a free service. Good way to get a repeat customer."

"I would give this store 0 stars if i could - worst experience of my life. I came in for an oil change that was advertised for $79.99 outside the store only to be told that the bill would be $103 as they were starting the service. When i asked I got two different stories. Story 1 was that it was not their sign and Story 2 was that it did not include extra fees such as a delivery fee and a 4x4 fee. In the end, I had them put the car back to its original state and drove down to Xpresso Lube where they did the oil change for the advertised price of $79.99 and the Xpresso Lube even threw in a 10% discount. Stay clear of this Jiffy Lube unless you enjoy paying upsell and bogus fees."

"Best day ever! I recently had my oil changed at another Jiffy Lube location. I was driving on the freeway when I noticed a terrible screeching sound coming from underneath my vehicle. Thankfully, I was able to get my vehicle in to the Cornell location right away. Rob was the one who assisted me and he immediately noticed the skid plate was hanging loose, and reattached. (probably from the oil change I just received elsewhere.) He also noticed that the sound was coming from my brakes and most likely needed replacing. They were able to work on my vehicle to replace The brakes on the spot. Rob and the Jiffy Lube crew began on the brakes. I received a phone call within minutes of leaving to let me know that they found a rock between the rotor and the brakes. And that was what caused the awful sound! Even better news, I didn’t have to get my brakes replaced quite yet! Thank you, for speedily assisting me and my vehicle as well as the honest service this afternoon. Highly recommend, and will use them in the future if I’m in Oregon!"

"Had a family road trip from Canada down south to San Diego and Vegas. Went back up oil needs to be change, I was close by at this location in Portland NW CORNELL. I walked in early morning, lady in charge ARIEL was very polite, helpful, kind, honest and specific on what's appropriate to be done. Derek, Avery and Joey at this location were all great. Got the work done within an hour! Job well done! Went back home in Canada safe and no issues. Bless your heart."