SERVPRO of The New Orleans Westbank 3741 Spencer Street, Harvey, LA 70058

"I am so disappointed in the way the technician treated my mom. The intent was to take advantage of an older adult over 80. My mom's toilet leaked, causing water to flood her bathroom and run into her bedroom closet. It was barely an inch of water. They attempted to charge her $3500 to suck up scarcely an inch of water. It was an attempt to take advantage of an older adult—shame on you, servpro, and your staff. I will NEVER use your company again. We found a reputable company that got the water up in less than 45 minutes and only charged $300.00. I am updating my review. I just spoke to the District manager KIM who HUNG UP on me when discussing why or how they came up with the price they gave my mom. This is the leadership servpro employed. Now I understand why they have shady practices; She was pissed because I did this review. She could not clearly explain why my mom was not given an option other than being charged $3500.00 for the work. She was so rude and unprofessional. Ridiculous. Imagine the District Manager hanging up in a customer's face! Like WOW!"

"My company had a water leak that caused mold. Not only was the Servpro team knowledgeable and provided efficient, yet thorough assessment, but also every team member was professional and polite. From initial call to the finished work, Servpro provided great service, and I am satisfied with their work. I highly recommend Servpro."

"Alex, Duane, Jake, Courtney, all were quick, efficient, respectful and a pleasure to deal with. They did a very professional job and id recommend them to anyone, thanks servpro Jim & Deborah Gerdes"

"We had a flood in our house a week ago and called ServePro to come clean up the damage. Every person they sent to our house was outstanding. They explained everything they were doing, gave us constant updates and checked our house daily. To say we were impressed was an understatement. I hope we don’t ever need them again, but if we do, they will be the first people we call. I can’t recommend them enough. Thank you for your professionalism."

"I had such a pleasant experience with every Servpro employee. Sean, Michael, and Chris were very knowledgeable and helped me understand the process of fixing water damage. They were all very courteous and respectful of our time. They went above and beyond to help me out and I can’t thank them enough!!"