JOANN Fabric and Crafts

"Disgusting bathroom and rude employees."

"First of all, I traveled for 1 hour to go to this particular location since it was the closest one to my town. I went because a friend of mine is going to make me a quilt and I needed to pick out the fabric. I've never picked out fabric before as this is a new experience for me. I was directed to the cutting area of the store. After standing there for a minute, I was finally greeted by a gentleman behind the counter. I explained everything to him, and he hurriedly ushered me to the fabrics area, ran through the different ones, and then he left me standing there. I was dumbfounded!! I didn't know what to do or what to choose. He didn't even TRY to help me. I'm a newbie. This is my 1st time in a fabric store, and I'm absolutely lost. I felt like crying. I just walked around, and a CUSTOMER saw me just wandering around and offered to help me!! I pick out my fabrics and hesitantly returned to the cutting area, praying he's not there. Well, I got my wish. I asked the older woman, who assisted me with cutting the fabrics, who he was, and she said his name is Jesse and he is the MANAGER!! I about choked!! A manager treated a customer like that?!? Not to mention, a NEW customer at that! I was appalled at the way he treated me. Needless to say, he ruined my 1st time experience at a 1st time quilt, and I will NEVER GO BACK!!"

"Great store with friendly employees, but they need to adjust their ait conditioner. It is SO HOT inside."

"Staff helpful and very nice. Got my camper done with no problems. Had al the material I needed. (For our curtains, cushions & table)"

"Nice big store. Wasn't to please with customer service. I roamed around a good time, not one time did anyone ask if I needed help finding something."