Phone Zone Accessories & Repair

"it was very good she help me out so much i thank her"

"This is a follow up to my previous review. They fixed my issue and all is well. Thank you Phone Zone for making me and my daughter happy. A true example of caring! We will definitely continue to shop here! Thank you guys again!"

"10/10 recommend this place. Got my phone front AND back on the same day and the prices beat all competitors in the area. Very satisfied"

"Certainly, here's a condensed version of your experience for a review: My husband and I brought his iPhone to PhoneZone and Accessories Lake Charles for a simple SIM card removal. Unfortunately, during their attempt, something went wrong, and smoke came out of the phone. They acknowledged their mistake and admitted it was their fault. They told us it would take 10-15 business days to fix the issue. Recently, we were informed that the phone was ready for pickup, but we were surprised to be charged not only for the SIM card removal but also for screen replacements. We questioned why the screen needed replacing when it was perfectly fine before. The manager got angry and insisted on charging us for their mistake. We tried to resolve the matter amicably, but it led to disagreements. We refused to pay for damages caused by their error. Unfortunately, our efforts were met with rudeness, and the situation escalated unnecessarily. We value fairness and respect in customer service, but this experience left us dissatisfied. We won't let anyone take advantage of us when it's clear they were at fault. People like this do not need to run businesses."

"I strongly advise against utilizing this service. My girlfriend and I entrusted her iPhone 14 to this establishment for a simple glass replacement on the screen. Despite it being functional, with only a minor crack, we were charged $249, which we deemed reasonable given the phone's newness. Upon returning to retrieve the phone, however, it was discovered to be in pieces, and the technician stated that they were unable to complete the repair and suggested taking it to another location. The other location estimated that it would take 3-4 days for the necessary parts to arrive. Despite this setback, we were willing to wait for delivery. However, when my girlfriend returned to the store after the estimated time had elapsed, she discovered that the phone was no longer operational. The staff informed her that the phone was now defective and that we would need to take it to Apple for repairs. It should be noted that the phone only had a minor screen crack when we initially brought it to the store, and there was no indication of any other issues. One staff member mentioned that I would receive a partial refund since I had already paid half of the repair fee. However, the owner was later contacted, and he insisted that I pay the full amount, or they would be forced to return the damaged screen, which had been further damaged during removal. In essence, we paid $250 for a botched repair that left the phone inoperable, only to be directed to Apple for assistance. If you value your time and money, I would suggest avoiding this establishment altogether."