JOANN Fabric and Crafts 8950 South Broadway Avenue, Tyler, TX 75703

"Coupons & sale prices are tricky...online-only, in store-only, etc. While in the store I used the app to scan a barcode & check a price. When I checked out I discovered that the price shown was an on-line only price. WHAT? Also, in-store pickup of an online order is a strange process. I got a notification that my order was ready for pickup and I should click "On my Way". When I arrived at the store, I got a notification that I should go inside and pickup at the register. However, the store got a notice that I had arrived for a curbside pickup and someone was outside looking for me. Very strange."

"I went today 1-6-24 and had a wonderful experience with Josh! He has wonderful customer service and super knowledgeable after 23 years with the company!"

"Only giving 4 stars as their yarn section is bigger than normal, but they've shrunk it down some & are missing some of their crucial yarns, like their holiday yarns. It was really disappointing to see that they weren't even carrying it for this fall/winter season."

"The store was very nice and clean. The associates were very helpful. Being from Louisiana and hearing stories how this store is amazing. I wish we had one back home. Updated with the new location Just wow as from 5 years ago. Still as friendly and helpful as before. The new location is massive and very professional looking. 10/10"

"Stopped in one my way to my parents. The store is amazing compared to there and appears to have recently been a part of Joanns remodel/store layout. Everything was bright and illuminated and easy to find. The employees were helpful and attentive at the cutting counter. Be warned, though! You will buy more than you came in for. Lol"