Jostens

"Title: Extremely Disappointing Service from Jostens I recently entrusted Jostens with customizing my son’s letterman jacket, but the experience turned out to be an absolute nightmare. I brought the jacket in back in November 2023. Despite being promised a completion time of six weeks, the process was plagued with unexplained delays and a complete lack of communication. When the initial six-week mark passed, I reached out to inquire about the status of the jacket, only to be met with dismissive responses claiming that they would contact me when it was ready. After enduring another month of waiting, I decided to follow up once more, only to be met with excuses blaming the holiday season for the delay. Fast forward to today 2/22/24, when I went to collect the jacket, I was shocked to learn that the name plate hadn’t even been ordered. Not only was there no semblance of an apology, but the solution offered was to simply leave the jacket with them and wait another six weeks for the order to be placed.My son patiently waited for his jacket and won’t have it for photos. The utter lack of accountability, communication, and customer service displayed by Jostens throughout this ordeal was beyond disappointing. I left the premises empty-handed, with nothing to show for the time and effort I had invested in this process, except for a meager refund. In conclusion, my experience with Jostens was nothing short of a nightmare. As a company that prides itself on providing quality customizations, this level of incompetence and disregard for customer satisfaction is simply unacceptable."

"Very Happy with my grandson necklace and ring"

"My daughter ordered her class ring in Feb for her junior year. She ended up being moved to senior status for the upcoming school semester and has Graduation pics to be taken in July. I have tried to get in touch with her schools sales rep for a couple weeks now and he has only responded to one email asking what school she was in after telling him I would like her to have her ring for her pics. He did not get back with me at all after that so there was no option or time available to be able to pick up her ring for her pics. My daughter had to take her senior pics without her class ring and it is very upsetting that communication about this was very poor."

"Went there today to make a payment for my son's cap, gown & senoir supplies. The young lady that came to the front counter was very pleasant. The little old lady at the desk behind her not so much. Very unprofessional. If you don't want to serve everyone then DON'T!!!!! Honestly I would prefer to give my money to someone else.... How about taking a customer service class or give your job to someone that doesn't have a problem doing it? They don't answer the phone. They don't respond to messages. They give the kids pictures and prices, no pertinent information. They will send you a postcard saying they are charging you more money and giving you a final payment date which should have been given at the time of the purchase. What happened to Herff Jones? Won't be purchasing here with my next graduate!!!"