Jefferson Financial Federal Credit Union

"I wish they would open the location around the corner from my house on Saturdays again because it is literally one street away from my home."

"The teller who started to help me was friendly and professional; the manager not so much. I told her that I do have accounts with credit unions but they are out of state and I need quarters. I was told to get funds from an ATM and then go to a credit union to make the exchange. I walked in with $100 and was told I would only be able to get $30 in quarters. I asked why not the entire amount and was told that it's because shared branching is a curtesy. I then tried to call my actual bank to get my member # but was on hold for a ridiculous amount of time. A lady walked in wanting to exchange her change and was unhappy with the percentage they were going to charge her for this service. I offered to buy her quarters off of her. It was during this transaction that the manager decided to go ahead and exchange $20 for me. I don't understand why it is so difficult to get quarters."

"I have been with Jeff Financial ever since it was for Jeff School employees only. I've had nothing but positive experiences there. The only problem I have is the new ATM machine card insert at the expressway branch is too high to reach from a car and I am six feet tall! Other than that, keep up the great work!"

"Been a member with them for over 6 years and the last 2 months has been the worst experience I have had with any bank. Absolutely no regard for the fact that I been completely physically cut off from my funds because they took almost two months to give me a new card and now I'm being charged because they are lacking. How can I trust the online app ..if the app isn't updated for 3-4 days !!! It's ridiculous"

"The only branch I have dealt with is the branch on Causeway but google doesn't have that one up yet. Until recently they handled my transactions smoothly. This morning I went in to deposit a check that said my wife and my name on it. The check said pay to the order of: "John and/or Jane Smith". They wouldn't deposit it because my wife hadn't signed it also. That's why the check says "and/or". I explained to the cashier that it was worded that way purposefully so either one of us could make a deposit. I am disappointed with the ineptitude and lack of common knowledge. I will no longer be making deposits with this credit union."