Petco Grooming

"Everything went along very well. The groomer, AnnaCat took care of our check-in & groomed my Tippy beautifully & in a timely manner."

"Please Please Please whatever you do, do not bring your doggy here. I have a poodle and bishon mix so my puppy is fluffy and round cut. I brought in my puppy and petco grooming literally cut her legs uneven, her hair on the top of her head uneven. Her head is so little compared to her body. I have so many complaints. I am convinced that they hire anybody and put your baby in the hands of anybody to groom them. I’m not even mad though because people told me do not bring her here. The fact that they charged me $78 and couldn’t even have the decency to cut my puppy even. Her paws have strings of uneven hair just sticking out. I am no groomer so that says a lot if I can see how careless whomever groomed her was. Literally one of her legs is so fluffy and the other is so skinny. Idk why they cut her paws so tiny also and I did not ask of that. It is really sickening and makes me really question the morals of petco grooming. I’m pretty sure it is all about money to them!"

"Maybe three stars is too generous or harsh. After reading, you can decide. The groomers were great and I understand they have their limits; however, I will not be bringing my dog back. I dropped my dog off 10 minutes before his scheduled appointment. He was perfectly fine going in. I picked him up about four and a half hours later, and he’s acting strange. He didn’t want me touching him near his head. I took him out to my car, where I noticed he wasn’t opening his eye. I tried to flush his eye with water. No help. I take him back inside and ask the groomer what happened. She says he must have gotten hair in his eye and helped me flush his eye with a saline solution they had. She tells me to flush his eye again if he still won’t open it later. I take him home and thirty minutes has passed. He’s not opening his eye and it’s starting to swell. I took him to his emergency vet, where we found that an ulcer formed in his eye due to a tear. The vet explained it could have been a hair, but they couldn’t determine what caused the tear. For a week, my dog had to wear a cone, take antibiotics orally and via drops in his eye, and pain medicine. Again, the staff were great in customer service and his cut was fine, but I’m mortified at the fact that he was like that for God knows how long and no one told me. I’m deeply disappointed in how the staff appeared to neglect to let me know something was wrong. I don’t care if it happened mid-groom or towards the end—some notification would have been greatly appreciated. I am not asking to be reimbursed for any services. I am, however, asking that Petco Grooming be better about paying attention to the condition of the animals."

"They always take care of him and do him right. I have been here multiple times. They have all kinds of deals at this store. They are always super friendly."

"Waited 30 minutes for me to be recognized by a dog groomer. The service took 6+ hours. I had to call them several times before someone finally picked up. Whenever they picked up, they finally told me that my dog was ready. I explained to them that since the service took longer than expected that I would not be able to get my dog immediately and asked what time was the latest to pick her up. She did not give an answer and instead stated that my dog was ready to be picked up once again. I finally got there to get her whenever I had time and I was told that I must now book VIP in order to get my dog serviced. I explained that I was not called whenever my dog was ready and that they did NOT call my phone (I am by my phone all day). So I told them that I will not be coming back and the business seemed okay with that."