PetSmart

"Understaffed. This apparently used to be a really nice store when it opened up in 07’ or 08’. I even know some of the original staff! This PetSmart is a big store and they are very understaffed but the staff there are working hard."

"Took my Aussiedoodle in to get groomed. BEFOREHAND I told the lady who checked my dog in, (btw who I found out didn't groom my dog or relay any message to my dogs groomer), that I only wanted him to be cut down on his stomach and sanitary areas. I also said I wanted my dog still fluffy because it is supposed to freeze over the weekend. I get my dog back and he is completely shaved down. They tried to say that is what I asked for when I didn't. When I showed them pictures from the last time he was cut they tried to say he was matted near his skin which he wasn't. Even if he was "matted" I instructed the woman who checked him in to tell the groomer to give me a call if he/she felt they had to go lower. Also, I'm automatically charged a $10 grooming fee because of his breed and no care is taken into brushing him extra so what am I paying extra for if all you are going to do is say he's matted and shave him down anyways? So regardless if he was matted or not I should have been informed they were going to have to go so low and I would have told them to just wash and trim/cut his nails and sanitary areas. I have invested in many grooming brushes/combs because of his breed and make sure that he isn't matted because it can be uncomfortable for his skin. Pictures from his last cut and when I received him this time will be uploaded."

"About all Petsmart stores in general, they always seem to be out of mostly everything we ever need. They cancel nearly all pick up orders, it’s really rather annoying. They cancel them so quickly sometimes that I wonder if they just cancel them rather than actually trying to go and find the ordered items."

"The nicest employees offered to track down an item that was unavailable for my pick up order. When I declined they offered to find me a replacement in their store. They went out of their way to help me despite the missing item being no big deal to me. We need more people willing to go the extra mile in this world but for now find them at PetSmart!"

"Great products and always available."