Family Focus

"The Psych NP was great however the practice is managed so poorly. I have had 2 bad experiences. First they will NOT give you any type of reminder about your appt and will charge you if you miss your appt or do not give 48 hour notice. During my initial visit I had to check my daughter out of school and when I got there they made an error and I was not scheduled that day. They scheduled me on a day that I did not agree too. So I had to reschedule and check my daughter out again. The older lady in the front office is extremey rude and not friendly. My daughter was scheduled a follow up 3 months in advance, again which I get no reminder, but they call me at the time of the appt and tell me they are charging me the amount of the visit. This appt was made months ago. How in this day and age with all the apps, texts, email technology can they live with themselves charging patients without a reminder. I will not ever go back for this reason."

"My son has been seeing Dr. Fargason for over 10 years. I can't say enough positive things about her. She is sharp and experienced. She can sift through a pile of information and pinpoint exactly what needs to be addressed, why and how. She is kind, caring and compassionate yet professional on all levels, as is all of the staff at Family Focus."

"We were referred to one of the Dr’s at Family Focus when my son went to college. Fortunately, the Dr. we were referred too was no longer taking patients, but Janell Soileau was. I can honestly say That was the best thing that ever happened. Janell has been a Godsend to my family. I have never had such a positive experience with a Therapist/Dr, who I trust 100% with my child’s health. She truly has a gift and honestly cares about her patients. I can’t say enough good things about her. So happy we found her!"

"I can speak about Family Focus from two vantage points-parent of a patient and as a therapist in Baton Rouge who routinely refers clients to Family Focus. First is that of a parent, as one of my grown kids was seen by Rhonda Browning. I chose Rhonda b/c she was so highly recommended as an excellent clinician to help my daughter manage her meds. Rhonda was amazing. And the medicine piece was tricky. She advised my daughter as she needed to be advised. The other way that I can review FF is as a therapist in the community. I went to Graduate School with Suzanne Jones. I’ve know her as a student counselor in training then as a counselor intern then as a fully licensed professional counselor and now as a psychiatric nurse practitioner. Every single step of the way, Suzanne has combined her keen intellect with practical wisdom she just has. You put Suzanne in a room full of people and before long a group will be listening to her b/c she’s knowledgeable, practical and compelling. Before her life as a therapist and NP, she was/is a Mom to 5 kids! They broke her in well to give her that practical wisdom!!! My selling point to my clients for Suzanne is that she’s is the only one in town who is a therapist and knows the medications b/c of her NP training. So she will not push meds. She values counseling b/c part of her brain is a therapist. But she also knows when the meds are needed and so helpful. She’s a consummate professional and Baton Rouge is fortunate to have her. I hope this review doesn’t make her too widely popular! I need space for my clients who need medication!!!"

"My initial visit with Suzanne Jones was pleasant. I was made to feel like I was a priority and that she really wanted to help me get to a good place. I suffered with, according to Suzanne, was the worst OCD she'd ever treated. I guess looking back, that made sense because she wanted me to come back at two weeks for a while and then once a month, which, if you aren't accepting insurance, means she's making a decent amount for a quick 20 min appointment. My first red flag with the practice was that they scheduled appointments 3 and 4 months in advance and when asked they would say "yes we can send you a reminder" but NEVER did. Not once since I started going there, which I went to them for almost 2 years. Now if you miss an appointment they charge you 140$ and they don't forget or make an exception for you. If you have a problem paying the late fee, they will sick one of their other therapist on you, not an office worker who would be use to speaking with you about finances, but a totally random therapist you've never spoken to before, I believe the woman I spoke withs name was Dr.Ferguson (I'm probably off on the spelling) Dont ask for the receptionist you spoke with in the past to verify that they said they'd wave the absurd 140$ fee, they don't keep receptionist for very long. When Dr.Ferguson called me, she was incredibly rude, raised her voice a few times, telling me she didn't care about my personal situation and everyone has problems (my husband and I just separated the week before and I was literally in the negatives in my account, along with having my three little ones full time) she then hung up on me. After having that encounter I spoke with Suzanne, thinking, surely she'd be mortified to hear one of her coworkers spoke to her patient in this manner. Nope. She said maybe it was time I looked for another doctor. Guys, these people aren't interested in helping you. They only see $$. Hence the not taking insurance in the first place. When I asked for a recommendation for a different dr she supposedly emailed me some names, which i just happened to never receive. (obviously I wasn't a paying customer anymore so helping me wasn't a priority)."