Splash Pools and Spas

"We purchased a glider 20 years ago and now need new cushions. The manager had to look up the sale get the proper dimensions and inform us they do not carry that supplier any longer. With that the manager went into great lengths to find dimensions in another supplier and finally did so. Service like we received is no longer a privilege at stores and usually just the opposite. I will continue to support our neighborhood retail store for at least 20 more years. Thanks to the manager."

"Great selection of patio furniture. Service was great too!"

"I spent an hour with sales person on a Saturday picking out an outdoor sofa, two swivel chairs and a coffee table. He said he would figure the price out and give me an estimate on Monday (today). He gave me a price of $3,000 something. I asked him how much was the coffee table and he stated $1,100. I said that I decided not to get the coffee table so how much less would it be without the coffee table. He said I will have to call you back with another estimate. I suggested to him that all he needed to do was deduct the $1,100 (coffee table), from the original estimate. He stated he will call me back with a new estimate. He called me back 20 minutes later with an estimate of $5,400. I said you mean it’s more money when I deducted the coffee table? Obviously, this did not make sense at all. I cancelled and do I not trust Splash."

"Negative stars - Micah and Brian, the two "managers", using that term very loosely, are the most unhelpful, inconsiderate, and rudest people I have ever encountered! When I called the store to inquire about a hot tub and spoke to Brian a couple months ago he seemed helpful. I went in later that same day and did not even get acknowledged upon entering the store. I waited around for a couple minutes before finally asking someone to speak to Brian. It was like pulling teeth to get information out of him regarding the hot tubs, as if he really didn't care to sell any or not. I finally got information I needed and passed it along to my boyfriend. He took over trying to call and communicate w/ Micah, whom of which would never return phone calls, he'd say he'd call back and never would. We wanted status on the hot tub, it kept getting delayed. We understand that, but just communicate w/ us and call us back when you say you will. My bf spoke to both Brian and Micah on several occasions and they got rude w/ him. That is NOT how you conduct business; extremely poor customer service! So my bf asked for a full refund and they didn't have an issue doing so. I guess the store doesn't need to make money for these boys to keep a job!"

"Zero stars! This will be long but please read if you are thinking about purchasing from them. We went in on June 7 to see what’s available. After some research they definitely had the better prices. So we decided to order. Micah got very excited because they supposedly had the pool in stock and told us we could possibly get it that Friday. We (me and my 2 kids) were so excited that we may have a pool in a week! So we started getting the yard ready and decided to sell our easy set pool. First call was that Friday to check, part of the pool wasn’t in. Since then I have called almost daily for a month to check, there was a new excuse every time I called. This past week I called every day and left a message for Micah. He did not call me back at all. Finally on that Friday he answered the phone. I asked why was he trying to avoid me and he claimed he did not receive any messages. So he said he would have to check his notes and call me back. I said are you really going to call back and he promised he would. It is now Monday and still nothing. I called and spoke to Brian (who I left most of the messages with) and he apologized and promised to call back with a status. Tuesday and no call. I finally went in Wednesday to get a refund. They processed the refund no problem, didn’t care to make things right. I understand things happen and you may not receive things as planned but have the decency to not lie and call customers back! One of the worst experiences!"