PATV & POWERSPORTS, LLC

"This will be the second time I've revised my review of PATV Powersports and it will be the last time. I've gone back and forth with them over issues I've had with the 2020 Outlander 570 I bought used from them and when I think the issues are fixed, they find new ways to disappoint. This will be long but I want to be clear on exactly what the issues have been. The full story is I bought the Outlander after being told about it by a salesman, Gavin. I was originally looking at a new wheeler but he told me about this one and it seemed like a good deal. I had questions about it and he told me the engine had been "serviced". I picked it up on 1/27/24 and within a couple of hours of getting it home, the engine was cutting out like it was missing and it was backfiring. I text Gavin, let him know what it was doing, and he suggested changing the plugs. I did, and it fixed the problem but it came back. I also noticed the overflow tank had no coolant in it. Filled it up, and noticed it was leaking coolant from the front cylinder bleed screw. I posted my original 1 star review and on 2/2/24 I got a text and call from Jon Silcox with PATV wanting to discuss what was wrong with the 4 wheeler. I told him, and also told him that I'd noticed that the valve cover on the rear cylinder was leaking. I don't know who "serviced" it but they apparently missed that glaring detail, and it was quite obvious that it was leaking. Jon offered to come pick it up and look at it. They did, and it was brought back the same day. Said they changed the valve cover gasket and that it ran fine. On 2/9/24 my son took it out and it was cutting out again. I text Jon and let him know. He said it could be fuel related. I did some research and everything pointed to the fuel pump, so I spent around $200 on a new one and put it in myself. So far, so good and it hasn't been missing or cutting out. I also replaced the bleeder valve gasket and that stopped that, but now it's leaking coolant from the overflow tank. While riding last weekend, there was a clunking noise from the rear end which turned out to be a rear u joint. The rear pinion seal is also leaking. On 3/2/24 I text Jon at 1020am to see what they'd charge to replace the ujoints and pinion seals, he said he'd check with service and find out. It's 459am on 3/3/24 and I'm still waiting on a text back to let me know. Maybe their service department is busy, who knows. So here are my issues with them after all the back and forth with them over this machine. First, it was made clear that it did NOT have a warranty when I bought it. I was offered an overpriced extended factory warranty, which I declined. Second, I get it that things will break. It's not PATV's fault that ujoints went out, crap is going to break/wear out. What isn't ok is waiting for a call or text back and never hearing from anybody. What isn't ok is being told a machine had been serviced when it's very obvious that it hadn't been. What isn't ok is buying a machine that you've been led to believe is in good condition that has some extremely obvious problems. That valve cover gasket they replaced has a gap in it that'll be leaking again soon and that's one more thing I'll have to replace on my own. I've had it over a month now, and out of that time I don't have a total of four hours riding time on it because something always needs to be fixed. Should I have checked it better before I bought it? Absolutely, and that's my fault. Jon, to his credit, did at least try to fix a couple of problems, but the coolant leak, valve cover leak, and engine miss are all issues that should have been dealt with before it was ever sold. What isn't my fault is that they don't return texts or calls and that they obviously misrepresented the condition of or work done to a machine prior to selling it. Lesson learned, PATV. Service after the sale matters."

"Very clean place, everyone is very professional and they sell the most high quality brand sxs's you can buy. What more could you ask for"

"Our salesman coy was as good as they come and made the process super easy. He took the time to show me several options for what I had in my price range answered my millions of questions and ultimately landed me in the can am defender that the wife and kids love! Wether it’s parts or another buggy I will definitely be going back to coy at Patv."

"The staff was very knowledgeable and made the purchase super easy. Thank you Charles for your help and my family loves the new Ranger"