Starmount Insurance

"Customer Service is not good. Charging Deductables on what should be 100% covered expenses after being a member over 20 years!"

"The woman on the phone was rude and not helpful. I sent in a form and was asking why I never received anything back confirming that it was received and she says it’s handled by another department and they don’t have a phone number, which I don’t believe. I then asked well do they have an email and she says yes and then pauses and says do you want it? Literally always a negative experience which is I was dropping them in the first place."

"Once upon a time, this company was easy to work with and easy to contact. I recently tried to get information on what was covered in my policy and it took 6 months and involving my state insurance commissioner to get a response. No response was ever sent to me. The response to the insurance commissioner was condescending about me. And I want to emphasize again, they never responded to me. Avoid this worthless company. There are other options and much less patronizing of their customers."

"Good luck trying to cancel with this company! They took our recorded statement requesting the cancellation. Then we submitted an email. A month later, they auto-drafted the premium so we called again to cancel. Same thing, recorded a statement and sent an email. Yep...it's been three months since the original cancellation request and Starmount is still taking out the premiums. I think the only way I am going to be able to cancel this policy is to close my bank account. What a scam!"

"I closed my account with this company 5months ago and the accountant somehow opened my account and charged my credit card $160. How does this happen? I do not know. I called them right away and spoke to a customer service rep, I never even spoke to the accountant. The accountant emailed me the details of the transaction but never apologized for her mistake. I am Never using Starmount Insurance again. I do NOT recommend them to anyone."