Franciscan Missionaries of Our Lady Health System

"Took my child to your Scott ER while visiting LA. Front desk lady got my kid's name wrong, had to write it down for her, still got it wrong, apparently got my benefits number wrong too despite me handing her my benefits card with the number on it plain as day. This was nov of 2022. In Jan 2023 we get a bill as the insurance didn't cover it, for the obvious reasons of that person doesn't exist because the name and number were wrong. I called the admin phone number, and explained the situation and got the info corrected, supposedly. They said they would re-submit and it all would work out. Fast forward to jan 2024, I get a bill for the same issue, with my kid's name still wrong and my benefits number still wrong. I call again and am told they can't do anything about it i just have to pay it because its over a year old, it's over a year old because your employees are incompetent. I paid it, good riddance, 0 out 10 stars, 10 out of 10 would not recommend."

"ALERT!!! This business is charging my credit card. I'm on my 3 card due to number being compromised!! I have no clue who you people are!! Answer your ohone!!"

"They outsourced their IT! Who in their right mind would go to a place that does that. IT workers normally are there for years, know the hippa rules and won’t take pics of you at your most vulnerable. Now, let’s talk about how disgusting it is to save a few bucks. What other shortcuts are they taking?"

"They didn't see me at all. But bill me. I couldn't see the doctor told me to go to another hospital. They pick who they want to see there doctor. I most definitely saw that. I will not be going back there."

"They send out emails for their MyChart system with no identification of which of their many health centers or doctors it's concerning. So I have to check the fine print and url's in the links to even get an idea that it's FMOLH. They certainly could do a much better job communicating. But I suppose they might think that not telling one who they are is more secure. But it's unlikely I'll ever go to their myChart when they can't hint who or what it's about. And most certainly I'll never click on a link in a email. Especially an obscure email."