Woodlawn Station Passport Office

"When you need to deploy out of country within 24 hours this place will not pick up the phone. It rings and rings. Pretty much the DMV with a different name."

"Please do not go here for a passport! If I could leave 0 stars I would! Drove almost an hour away in horrible weather for an appointment that had been made over a month in advance. I asked am in the right place for a passport appointment and was ignored! The worker finally said “the passport agent called out of work today so it’s canceled” They didn’t bother to call or email to inform me of the cancellation. she then made an announcement saying no passports will be processed today resulting in other customers walking out upset also. I got no apology or anything! Horrible customer service. I will not be returning."

"Ms. Rayneisha Williams provided excellent service when I was applying for my passport today. It was my third attempt to apply through a post office, so I was a bit flustered and nervous, and she was very patient with me. She gave me excellent service and I am so happy this attempt was a success! I have recommended this passport center to others in my life."

"Thank you Ms. Rayneisha Williams for showing up to work today to help me and my family with our passports. I appreciate you for all that you did for us today."

"The lady who does the passport supposed to come at 10:30 am. I waited from 10:20 am to 10:40 am for the lady to shows up. I asked the front desk if she showing up, just to get a reply that they don't know, and she is supposed to be here. 5 minutes later, I was told by a different person that she isn't showing up. Lack of communication and customer service."