CHRISTUS Urgent Care

"Feb. 28. 2024 - Urgent Care Visit IF I COULD RATE THIS 0 STARS - I WOULD!!! I arrived at the urgent care at 1:30 PM. The lady that was sitting at the front desk with glasses ( young/ heavy set) was rude. After filling out paperwork, I was sitting in the waiting room for over 25 minutes (I was the only person inside the waiting room) NO ONE WAS IN THE BACK - while waiting on them to call me to the back, I notice they were laughing and making jokes etc. the front desk receptionist claim they were doing a shift change. A guy with a white shirt ( his name is Mark) was complaining about how CHRISTUS VelocityUrgent Care doesn’t get any business and etc. Then the lady in the gray scrubs ( her name is Brittany) she came to the front desk eating snacks and laughing etc with the front desk girls. Shortly, after they notice I was sitting in the front Mark called me to the back. He apologized several times for the wait. I have no complaints on him taking my vitals - he did his job. However, Brittany came in and I kid you not she had no COMPASSION. It was almost as if she didn’t want to touch me. I came in for a pulled muscle in my abdominal and upper back due to my concern of expecting with child. The questions she was asking me had nothing to do with what I was going through. It got to the point where I didn’t feel welcome nor heard about my care. She then goes and say “ IT IS NOTHING YOU CAN DO, you’re pregnant and it’s going to get worst! ( she started to chuckles) “ after reporting this situation- the lady told me she had just had a baby and came from maternity leave. I was shocked because I would not have thought she had kids on how she spoke to expecting mother. Customer service was horrible - I can see why no one goes to this place.. if you have read this far. I bet you can guess what color I am!"

"If I could rate this a 0 I would. I went today because I have a cyst the size of a softball on my thigh. The nurse was explaining the process of getting it lanced so I expected that it would be drained. Especially after paying up front. This cyst has kept me from work 2 days and I’m barely able to walk. The RN came in and took a look at it then C Howard FNP came in, pressed on the cyst (this hurt more than anything) then told me there was nothing they could do. Prescribed antibiotics but nothing for the extreme pain I’ve been in for the past 2 days. What’s funny is I got home and the thing popped itself. So I guess it wasn’t “cellulitis” I will NEVER go back to this location. I feel like I was scammed out of my money considering no one did anything to actually help me."

"Terrible. Staff, specifically the “nurse” named Mark, very unprofessional. He tried to take my daughter’s vitals (she’s about 2 yrs) and obviously she’s fussy because no baby likes a strange man being all up in her business. When he failed at that after 2 pathetic attempts, he childishly threw down his instruments and said “I’m done” and went to get another nurse to do it. Extremely uncalled for and the medical board has already been notified for this unruly behavior. Plus, my daughter got prescribed for antibiotics for something she may or MAY NOT have, why would we get a prescription for something that she may not have? Overall terrible experience and I hope every “nurse” or “doctor” that works here eventually gets proper medical training or finds works elsewhere."

"I could not have been more happy with the staff and care at this location! I was traveling from Oklahoma City to Slidell, LA and in Texas at a stop I rolled my ankle BAD in the grass. I got guidance from the tricare nurse advice line to head to this facility for care. When I got there I was welcomed with happy faces and great vibes. The nurses were very kind and careful with me while I got X-rays and an exam. I came in unable to independently walk and I left in a boot, able to independently walk! Especially for it being the 4th I’m thoroughly impressed with the quality of care! They were super accommodating with my service dog as well! Thank y’all so much and happy fourth!"

"The staff and Doctors here are simply Awesome. They have the know how. They take time with you and they honestly care about the patient. They do a great job on DOTS. Thanks Guys for your excellent service. Update if you owe these people money from a bill. They will disrespect you. Had to contact upper management that seem to care.."