Heirloom Furnishings LLC

"Sellers Beware - This year I endured a series of terrible experiences with the owner and cannot recommend this establishment. Sellers bear responsibility for confirming the eventual purchase of their items and then collecting payment; the owner will not inform you when your item is sold. This is not unreasonable, but the owner twice told me that this is her policy because she “can’t possibly keep up with all the vendors.” As a business owner, it was a worrisome confession. It doesn’t seem unreasonable to expect a basic practice of accounts payable. Further, it would seem to be in her best interest to cultivate relationships with her suppliers, which might encourage their return with additional merchandise to sell. Unfortunately, I was left with the impression that her business model is based on the hope that sellers will not claim their earnings after a sale. This feeling was reinforced by my continued experience with Heirloom. Earlier this year I presented three items for sale. The first, a collection of eight small framed antique prints, was left by the owner on the floor propped against a wall. I visited the shop twice more in the first month and can verify that the prints were never properly displayed much less moved from where placed upon delivery to the store. It felt to me as though the owner had either forgotten them or was waiting for them to discount before displaying them appropriately, so I removed them from sale. The other two items were matching bed frames. The first bed frame sold quickly and the owner of Heirloom offered to mail my payment, but I never received it. She issued a second check as payment which I collected in person, but she deducted a replacement fee for cancelling the first check which I am not confident was ever really mailed to me. The second bed frame sold months later, by which time I had grown tired of visiting the shop and being treated rudely. I was aware that it was my responsibility to check in, but I honestly dreaded the interaction enough that I postponed the visit for 7 months. When I did return again to find the bed frame sold, the owner produced the promised check for payment but did not mention that once deposited, it would be returned by my bank as “Account Closed – The account that the check is drawn on is closed.” Upon inspection after its return, I see that the check is printed with “Not Valid After 6 Months.” Her failure to mention it when personally handing me a worthless check for my property feels now carelessly deceitful at best and purposely malicious at worst. Her comment when handing me the check was an ungracious “Well, this has been here awhile.” Clearly familiar with her own policies, she would have known that the check would be worthless to me, but she failed to make any mention. The check’s return after my attempt to deposit it was the final insult, reminding me of all the unsettling interactions I suffered with Heirloom’s owner over the course of this year. My experience with Heirloom, taken in total and reviewed in detail, was unprofessional and deeply unsatisfying. I would recommend any potential seller to shop other consignment stores for a fair comparison of policy and culture before contracting with Heirloom. I have since done so myself and have had excellent experiences with another local consignment store. I concede that my experience with Heirloom and its owner was only my own, as are my feelings and my impressions of the treatment I received."

"Terrible experience. This woman is rude and unpleasant. We bought a few things from her, she did not so much as crack a smile and was unhelpful. Sat at her desk throughout. Didn’t ask if we were looking for something and every time we asked for the price she got more and more monosyllabic and indifferent in her responses. Her employee was exceedingly rude to my husband and she didn’t once apologize or stop him. Hate to say it, but If you’re not Caucasian you might not get much service."

"I bought a desk from here a couple months ago and it was a great experience. I'd been before, and I appreciated that the people working were always very honest and upfront about their pieces. They even recommended other stores when I didn't find what I was looking for. When I did make a purchase, it was a breeze. You can tell that they care about helping you find the right fit for your space."

"What a wonderful gem! Anyone looking for antique and unique furniture/art needs to come here. I have visited numerous times and each experience has been pleasant. Every staff member is incredibly helpful, personable , and knowledgeable."

"They have the best quality, the best prices this side of the Mississippi! I fell in love with this shop and my husband threatened to divorce me if I didn't come on outta there lol!"