Suburban Extended Stay

"Now the only reason we came here is because it was much closer to work. The hotel itself is decent enough, but it's sad to see that only maybe 1 of the many receptionists here takes their job seriously. I've been to the front desk multiple times for several occasions and usually someone is always asleep or stoned as all hell. I went down to ask for change once and the receptionist zoned out for almost a good 10 seconds and you just knew he was high. During the night, this other one seems to sleep in the office because upon stepping out, they got rustled hair and sleepy eyes. What irritates me most though is once we were told that our last day was a Wednesday, so on our way to work, we went to the front to pay another night, but we were told we still had another day left. However, they took a note and assured us they'd go ahead and automatically bill us for another 2 nights, like we requested. 2 days go by and we get billed $475 FOR ANOTHER WEEK! We only needed 2 more nights! They didn't warn us or leave a note that we had a payment due, despite the note they left behind! Someone there just decided to run our card for the amount without authorization! We tried to change it, but in the end, there wasn't much we could do other than beg our job to give us a few more days of work to make up the money. Overall, the stay wasn't so bad, but the people helping run it, excluding the cleaning staff and that one man who actually comes into work dressed professionally, really need another quick run of training. That's all this hotel needs to jump from a 3.0 rating to a 4.5."

"We have probably stayed here at least 7 times in the past years, usually a month at a time. At 1st the hotel was clean and well run. There has been at least 3 turnovers in this amount of time not saying how many staff changes. This time there is hardly anyone at the front desk which in my opinion is unprofessional. Several times I have been to the front desk or by the front desk and no one is there to help. We have been here 10 days and someone has yet to clean our room. We moved in on a Friday and the policy is they come every 7 days. When they did not come on the 7th day I inquired and I was told they would come the next day. Today is Monday and I went to the front desk and again no one was there. An employee actually walked by me at the front desk with her head down looking at their phone so I was not seen. I am very disappointed. This may be a convenient place to stay but I will definitely rethink where we will stay on our future jobs in La Place."

"Horrible, Horrible, Horrible. This place smells like smoke throughout the entire hotel, mold on the shower curtain and certain staff that you can't find for towels. This place is not clean by any means, cob webs in the corner of the rooms and behind fixtures and the phones don't work so good luck contacting the front desk. There is one person there that I would consider great and she works during the day. Will never visit this location again. Don't be fooled by the pictures you see online bc this hotel looks nothing like that..."

"The Customer service front desk was very VERY unfriendly. They did not greet us upon arriving to the hotel. Instead of assisting guest for check in they were outside taking cigarette breaks. We were treated like a problem and inconvenience instead of guest. When our bath towels ran out we had to bring dirty towels to the front desk in order to get fresh towels for use. Very unprofessional and inconvenient. I would not recommend this hotel to anyone. It is not worth it. The check in time is extremely late and the check out is super early. NOT WORTH IT!"