Pottery Barn,

3301 Veterans Memorial Blvd Ste 35, Metairie, LA 70002, United States

"We had an appointment for an in store design experience. We showed up for our 9:30am appointment and they had no idea we were even coming or had the appointment. We sat with a specialist and discussed furniture options but I left feeling unsatisfied and more confused about my future purchase. The in store design experience was not what I was expecting for the high end Pottery Barn furniture that I hope to purchase."

"I bought an expensive wool rug..It almost killed my cat…They make their rugs full of poison…they kill pets, with no warning..Don’t buy a poison rug.."

"I ordered 4 stools. When I received the order, two of them were clearly stools that other people had returned. The extra parts were taped to the stool with a ziplock bag. So I asked to return the stools. It has now been two days after they received the stools that I sent back and still have yet to send our replacement stools. I can not get an answer on when my replacement stools will be sent. Online it just tells me that they cannot give me a date. This has been such a frustrating experience with their customer service. So many companies do better. Will not be shopping with them in the future."

"The customer service at this location is embarrassing to pottery barn. The staff next door at pottery barn kids were extremely helpful, so I’m not sure what the issue is here. I waited to checkout first in line for 15 minutes and was glanced at by the cashier for a second and then he completely disappeared. I just left and ordered online. I was never helped or acknowledged by any of the staff members."

"The staff is very helpful. I suggest going in-store, even if online says something is out of stock/not available at your store. Online said this store did not have the size I wanted in the UFO backpack. I went in, anyway, and they had it! It's conveniently located close to the entrance, so you don't have to fight much of a crowd. Very accomodating for breastfeeding mothers."