Baton Rouge General - Bluebonnet

"My mom, who had dementia & grand mal epilepsy, was admitted into the Baton Rouge General off Bluebonnet for mild pneumonia & a UTI. The first night, the nurses attempted to use a PureWick catheter, and then didn’t check her to see if the devise was working, much less that she to be cleaned for 12 hours. The devise was not working & she had been wet for probably 10 hours when the PCA cleaned her off. Then shortly after that, my mom started to throw up & I was paging the nurse for over five minutes- no one even answered. Once I felt comfortable leaving my mom, I went to the nurses station to find the charge nurse to report both of these issues. The nurse informed me that the phones & paging system were not working in several rooms including our room. For the next few days I took turns with my stepfather to watch over my mom to make sure she wasn’t neglected & kept the staff checking her every few hours. After a five day stay, with her still having pneumonia & a UTI, she was discharged. I arrived at the same time the transportation came to pick her up to bring her back to St. James Place, where she has been for past three years, two nurses and two PCA’s came to transfer my mom from the bed to the wheelchair. To my shock, she was thoroughly soiled, through three pads and the sheet underneath her had diarrhea on it. I told the nurses that she needed to be cleaned off before we leave. I have no doubt that they were going to send my mom on her way without cleaning her up. I am not exaggerating when I tell you that they simply ripped off the brief & three nasty pads right out from underneath her WHILE SHE WAS SITTING IN THE WHEELCHAIR. They didn’t clean her at all, and one nurse was arguing with me that it was simply urine, when I could see the feces on her and the bedsheet. I have never seen anything so inhumane, so uncaring, so completely disgusting in my life. They were capable of returning my mom to the bed, cleaning her off correctly, and then putting her back in the wheelchair, yet all four staff members chose to treat her with no dignity, like an inanimate object rather than a 75 year old lady of beauty and class. Then, if that wasn’t bad enough, they did not issue any continuous care by writing a prescription for antibiotics after she was discharged. We ran another test when she got back to St. James Place, and she most definitely still had pneumonia & a UTI. Between the time it took for the test results & the doctor at St. James Place not being vigilant, it was a full five days before my mom received another script of antibiotics. My mom died seven days later. This was complete negligence on the part of the Baton Rouge General. Had they kept her clean, she would have recovered. I’m seriously considering suing. The fact is that the staff simply didn’t want to change her “dirty diapers.” Since then I have heard from nurses who previously worked at the General that this was common practice & this treatment didn’t surprise them at all."

"I’m currently here admitted for post operation recovery. I was just here in May for an ileostomy and had a great experience with maybe a few hiccups as opposed to this time whereas I’ve only had one good nurse who actually did his job. All the staff/nurses/techs are lazy and show absolutely no compassion. I reported them to the hospitalist and her response I will pass the message on so obviously nothing will get done as nothing has changed. I have quite extensive food allergies and they never sent the right foods and therefore I didn’t eat much but that’s not even the worst of it-I needed up getting an infection while here due to the incompetence of the nurses addressing my symptoms early on could have easily prevented this. I just pray it gets addressed and these nurses are reprimanded so they don’t end up having negligent charges or even worse murder or homicide as mentioned in other posts. And Baton Rouge General please don’t wast your time typing your heartless automatic response to all of these messages as I know nothing will get done. I just want others to be aware of the blatant disregard for humans. Thank You and God Bless"

"Baton Rouge General has some of the best nurses. They were all so kind , checked in on me day and night. They made sure I was in no pain and was able to rest well . I was comfortable and was well attended to . I must say this was one of my best hospital stays ever !"

"This weekend was not busy everyone was lazy. They lost my pants. They forgot my breakfast after being there for 24 hrs.Normally i always have good service but floor 4 was a mess. You'll have good doctors and nurses but 4 floor needs help"

"I am a patient now here in Rm. 3332. I was admitted on Sunday, 10/29/23. I have been in this hospital twice before this stay just within the last several months (for different reasons). I am so sorry that I did not go to another facility. Right now, sitting on the edge of the bed , waiting for over a hour to have a staff member come in to give me a clean gown, change my bedding and wash me up a bit. Nurse came in and moved my finished lunch tray and just walked out and I never saw anyone since. Doctor's here are quick to give me news of amputation to my foot when it is completely not the case! I need to be discharged from here and seen elsewhere for my Healthcare! Stay away from Baton Rouge General. I know there short staffing just about everywhere these days but this place takes it to extreme for being a hospital."