Fairfield Inn & Suites by Marriott Lake Charles Sulphur

"I stayed in this hotel because it is close to I-10, but that's the only benefit. I will not stay here again and I travel for work a lot to Lake Charles. The rooms are typical for an average hotel in a small town. The service gets the least amount of stars. Untrained personnel are not helpful. I am a low maintenance guest, and I had two incidents during my stay where the hotel staff could not care less"

"I travel for a living and stay at many different chains of hotels. This particular hotel has alot of flaws that personally affects what should be a comfortable stay. I have stayed at this hotel several times. Firstly, check in is a breeze and the desk staff is AMAZING. Upon getting into a few rooms I have found the bed linens to be stained and pretty used. The pillows themselves do not even have a cover on them. There is usually a cover that goes underneath the actual pillowcase..my last couple rooms have just had the pillowcase directly on badly stained pillows. The comforters desperately need to be replace. They are worn and yellow. The mattresses are pretty worn in and not comfortable at all. One of the rooms I recently stayed in, the AC unit smelled really bad while running...almost like a very stale smell..similar to stinky socks. Otherwise the other rooms the ACs worked well. The bathrooms in a majority of the rooms I have stayed in were not cleaned as well as they should be. Lots of hair left behind in shower and around toliet. Sometimes the towels have stains on them which of course makes you not want to use them. The tubs have chips in them, the vents either do not work or are just hanging there unhooked. I have stayed in some rooms where the TV did not work...floors were not cleaned well/or feel sticky when you walk on them. The chair at the desk in the room sometimes still has food crumbs stuck in the crevices that are visibly noticeable. Sometimes the lamps in the rooms do not work. There are areas behind the beds that desperately need cleaning as there is forgotten food crumbs and lord knows what else. Its a bit discouraging when you have to check in and clean a room just to be comfortable."

"5 stars across the board. Travel nurse passing through. The room was spacious and very clean. Front desk staff very kind. Donna, was doing breakfast that morning and even though it was a few minutes early she made sure my husband and I got coffee and breakfast to go. Which i must say was better than the last Marriott i was in a few days ago. Very attentive. Thanks Donna. You were very kind. I highly highly recommend this hotel."

"We came to town for my grandmother's funeral. All in all we had a good stay. Very spacious and clean rooms. Staff is very friendly! Our only real complaint was the lack of breakfast options. Due to dietary restrictions, I am unable to have waffles or bagels. There were no eggs or anything like that. Just cereal, oatmeal, waffles. Overall, it was a pretty good stay."

"We was in room 103, close to the front and we had a great stay..being as close as we was to the front it was not loud at all. So quiet a peaceful, we spilled a drink on our comforter and the house keeping helped so fast with getting us a new blanket even though at the time there was no more big comforters available. They was super caring and friendly at this establishment. To make sure we was okay.. I highly recommend"