Hilton Shreveport

"We were here for a competition at the convention center. Location is amazing! Rooms are nice. The biggest issue was understaffing for the occupancy. Service was poor due to not enough staffing anywhere. We sat for breakfast Sunday at 9:30am and after 30 minutes waiting for a server to acknowledge us, we left. Additionally, the elevators were not working several times throughout the weekend and we were on the 11th floor. We learned from other guests that have been at this hotel several times that the elevators are a problem every time they have stayed here. Again, knowing the occupancy would be high, there should have been preventative measures taken to ensure elevators were working."

"We got put in a room that I felt was definitely not deep cleaned. There was hair in the shower and something sticky on the carpet. The water pressure and hot water was almost nonexistent. Not the worst place I’ve ever stayed by far but definitely think more attention should be paid to cleaning. At least get the cob webs off the bathroom ceiling."

"As a Hilton Honors Gold member; I was expecting a much better room than what I got. The room: The room had no cold water for both shower and sink. When the water was on the shower made really weird noise. The tub had rust or mold on it. There was hairs around the toilet. There was hairs on the bathroom door. One of the beds smelled like urine. Restaurant: I arrived at 0930 for breakfast. The server told me they close at 1000 (I really don’t understand why he was telling me that because I arrived there before 10 AM). I told the server at what I wanted and I specified that I didn’t want my bacon burnt when he brings out my food is burnt the server like paying attention to detail as he failed to bring me syrup and ketchup for my breakfast. I asked for it and he promptly brought it back to me. I finished my meal before 10 AM. Pool Deck The fire pit doesn’t work. It’s quiet and relaxing the ambience is amazing. Loved it. Gym: I love the gym overlooking the Shreveport area. I love the free waters."

"Really nice rooms and stay. Didn’t have much experience with the service so I can’t comment much on that. It was really clean, the bed was comfortable, and it was in a nice area. Definitely one of the nicer hotels I’ve stayed at, overall, 4.5/5"

"We had a wonderful experience staying at the Hilton Shreveport. We transferred from Bally's down the street where we had a horrible experience and had to cut our stay short. The rooms and common areas at the Hilton were clean and attended to with care. The staff obviously cares about guest experience. Rooms were well stocked with amenities and the staff was pleasant and helpful. Overall a great experience that redeemed our visit to Shreveport."