Wyndham Garden Shreveport

"The hotel was OK... but probably wouldn’t stay here again. The only reason I gave it two stars was because of the staff. The staff was very accommodating and responded to my request in timely manner. I was here on business but the pictures don’t look anything like the rooms. The hotel is definitely older and the smell of some of the rooms smelled old and mildew. Needs fresh paint and the first room I was in had a old tub, smelled like old smoke and mildew and then it was some type of brown liquid stuff on the back of the toilet which is why I asked to move rooms. The second room we were in smelled better but that same night spotted a roach in bathroom and that did it for me. The office responded quickly and had the maintenance man come and didn’t see a roach since but it turned my whole stomach off from even like eating at the hotel. But again it needs updating and lots TLC and I’ll consider coming back. It was safe which I’m thankful and again all the staff was really nice and helpful."

"I reserved two rooms about two weeks in advance. When we arrived at 3:15 (15 minutes after check in supposedly began), we were given two rooms. When we arrived at the first room, the door was propped open, and it was clearly in the middle of being cleaned. We headed to the second room - it was locked but also in the process of being cleaned. We headed back to the front desk, where we were given two more rooms. They were both also in the process of being cleaned. We returned again to the front desk, where there was a long line. Many others were having the same problem we were having. The front desk worker told us he couldn't reach a manager. We told them we were leaving to give them a chance to straighten it out, and we went to eat. When we returned two hours later, one of our rooms was ready, but the second room was, again, in the process of being cleaned. Finally, six rooms and hours later, we were given a clean room. I called corporate to complain during our two hours away from the hotel, and they said they would follow up with me this week. They have not followed up. Other than that, I guess the room was fine. There are half-finished renovation projects throughout the hotel, but at least they're trying to improve. I will say the continental breakfast was the best I've ever seen. I would not return, nor will I visit any Wyndham again soon."

"Horrible customer service, front desk clerk not friendly never smiled. She was rude to her employees as well. The quality of the room was great (other than TV had zero channels due to a surge). The front desk clerk charged me twice for my room and when confronted she never took accountability for her actions nor apologized. She was rude the whole time as if I was lying about being charged. Wyndham hotels cater to their customers and I know they do everything to ensure good quality stay and service, but for this one they may need to do a routine check on their employees and ensure they are doing their jobs accordingly and to a high expectations of their customers. Front desk clerk said the accounting office won’t be in until Monday so I can’t get a refund. I feel like they didn’t wait on their payment from me so why should I wait for my money. I was a bit suspicious because when she ran my card the first time it printed a receipt she had me sign it then came back and said it didn’t go through and reran and had me sign the second receipt and she took the first one crumpled it up and threw it away. So I checked my account and sure enough she charged me twice. The room we were in the TV was out, when I called about it the maintenance guy came and said they knew these rooms didn’t have TV service. That’s horrible at least tell the customers or give a discount for not getting full quality. But overall clean room and comfy beds. But that credit goes to housekeeping whom the front desk clerk was being rude too."

"Hotel was renovated, but not well. The paint job wasn't great, but worse was the A/C not working well in the humid climate. The hotel looked online like it would be comfortable, but the next door room was taped off like it was being bug bombed, could have just been renovations, I suppose, but also my room had a sickly ladies cologne smell, too. Also I stepped into the elevator and the floor was soaking wet, no sign of Wet Floor, I almost fell over from slipping, I'm glad they were cleaning, but they could have been more careful and considerate of their guests. Just too many criticisms to feel comfortable giving a good review."