MAC Cosmetics 6401 Bluebonnet Boulevard, Baton Rouge, LA 70836

"I went in on 12/30 with an appointment to have my face done. There was a very kind young lady, short with a pretty face and very pleasant demeanor that greeted me. She then directed me to a big, tall young lady with natural hair with a very unpleasant and nasty attitude. She did not speak nor did she look in the system to confirm my appointment. She just began picking up make up trying to match my skin shade. Never said a word or asked me what type of beat I wanted. So she began and I could feel her just spreading makeup on my face with a brush and not once used a sponge. And drew on what felt like and turned out to be eyebrows the size of eagle wings. She was done in all of 7 minutes. I looked in the mirror and couldn’t even identify myself. The makeup was horrible. By this time the manager Connor saw it was awful as well he came over and offered to remake my face. I accepted and he did an awesome job! Very kind guy and very talented. I informed him of the rudeness and unprofessional conduct with the artist and he was not surprised. It seems that she is always unpleasant and doesn’t want to serve customers and needs more training. Avoid the Tall, big girl with the natural hair. She has no place in MAC."

"Jennifer offered the absolutely best experience ever. She is very knowledgeable and highly motivated to help her customers find the best product for skin treatment and tones. She smiled the whole time and listened to our questions fully. Then after we asked our question she then answered without cutting us off while we spoke. Thank you Jennifer for your assistance, excellence in service, and smiles. I genuinely believe she enjoy her career. Honestly we would have spent $100 less if she wasn't absolutely amazing. Sometimes personality and energy means everything. #sharethelove ❤ #wheretheydothatat #linkinbio #trending #challenge #explore #fypage #batonrouge #mac #malloflouisiana Omega Perry Real Estate Agent and Developer consultant."

"The first time I was there the staff was helpful, but not the second the staff was rude, They did not wait on me right away Maybe because I had a stroller with a baby with me so they didn't take me seriously. The staff was not helpful at all and just looked at me. I had to ask somebody to help me which still was not helpful."

"A possible great place to buy cosmetics ruined by the customer experience. The workers have a stuck up attitude and are unwilling to help customers. Workers should never roll their eyes and laugh at customers because they feel they are better looking than them. My advice to the company is to hire a whole new crew who is willing to give a fantastic customer experience and to treat EVERY single customer that walks through their doors with respect."