CVS 5360 Highland Road, Baton Rouge, LA 70808

"Failed to fill a prescription in a timely manner and could not have been more rude in the process. Rude on the phone and in person"

"On morning a few days ago I visited the pharmacy in this store to drop off a prescription to be filled. I usually get my prescriptions filled at the Walgreens across the street, but I've had a few issues there lately and my husband has been telling me how much better CVS is than Walgreens, so I decided to give them a shot. I was shocked when they told me--before even seeing what the prescription was for--that the prescription wouldn't be ready until the next afternoon, over 24 hours later. I asked why and they said they were too backed up. I went across the street to Walgreens and they filled it in under 5 minutes. The prescription was for an antibiotic, something I needed for the throat infection I had. I certainly won't be going back to that CVS for my prescriptions anytime soon. Walgreens may not be ideal, but at least they can get me my medications when I need them."

"Pharmacy staff told me they were no longer accepting drop-offs since their entire staff quit (after a 45 min. wait). Second only to dealing with this pharmacy and its staff, is having to wait for assistance at the self-checkout machines. Both self-checkouts are obnoxious and force shoppers to contact the staff (who are about as useful as the machines) to complete purchases."

"There are no words that describe how unprofessional, rude, nasty, and trashy this pharmacy is. If they don't fill your prescription on time, which is every time, they simply do not care. No one behind the counter has any sense of urgency. Honestly, they way they act and speak to customers, I straight up don't even trust them to fill my prescriptions correct anymore. CVS should shut this pharmacy down, fire everyone, and start over. I told the PHARMACIST what I was picking up and I got a "what even is that" in return. I was speechless. I've been getting the same prescription there every 28 days for over a year. I have officially changed locations and I hope to never be back. They are all incompetent."

"“24 hours” should be changed to “when it’s convenient.” I don’t know what it is about Baton Rouge CVS’s but they either close early or just close altogether when they’re supposed to be open. In my many years in California I’ve been to CVS at all times of night and day and they never had one issue ever. Well fast forward to here and at 2:30 am there’s a nice sign on the door “In stock room back in 30 min” with a happy face on it. I guess if I was asleep I’d be happy too. Safe to say they had one person on duty since there was one car in the lot. 2 customers came and left while we waited a few minutes. We saw one of them over at Walgreens across the street. And get this: they have TWO people working the late shift at Walgreens, so if one goes on break they can still be open. Crazy right?!. Avoid this CVS if you can... or better yet just don’t have faith in their hours of operation."