Sheppard's Countertops & Floors Inc. 250 Kingston Road, Benton, LA 71006

"Very disappointed. I came in September 2023 and spoke with a representative, we walked and looked at different granite pieces and I picked out what we would ideally want. I was informed that I would receive an email with an estimated quote and never received anything. After a few weeks of waiting I ended up going with another company to do my entire kitchen countertops, island, and new sink."

"Wonderful family owned business! They do amazing work. Please consider allowing this team to earn your business when looking for commercial or residential countertop work."

"Was very pleased with the purchase 1st time, however, we installed island top ourselves. 2nd time, we purchased counter tops for kitchen and bathrooms. We only wanted to replaced the Formica with Quartz. We wanted to keep the bathroom sinks with faucets still installed as they were top quality and like new. By the time the crew left for the day, saying they would be back, they had chipped/broken, 2 bathroom sinks. As we looked at the bathrooms, see picture below. Instead of the crew explaining that I needed to take the drawers out and move them to another room and cover, I spent $200. getting someone in to help me unload, wash, wipe and replace. If I had known there would be grinding, and white powder everywhere, I would have covered things. I was told all the holes, etc would be done before they came. Even so they should have used a vacuum system on their grinders.The owner of the company called the next day and said "NO One would be back". We had to make a round trip 4 hour trip to pick the replacement sinks up. He sent pictures via phone, and we thought these matched. They did not, as it was hard to tell. Finally he had a guy to meet me 1 hour round trip to pick up the sinks, I opened one and said OK, my frustration at a high. My husband had to reinstall faucets and fittings, which should have been easy to set in, if we had used our sinks & faucets. Open sink box#2 sink was cracked, called owner, he said we had to go to Benton to pick up another. 4 hour drive. We now have cracked ceramic tile, ripped cabinets, the cooktop was not attached and our butcher block island had lots of scratches from their tools, etc. This was a night mare, as we had company coming in a few days. The Quartz is beautiful, but getting our house back in order after they left took weeks and extra time and money."

"I just love this place!!! The way he did the measurements was grade A professional. It was very detailed and accurate. I highly recommend if you want a worry free Installation this is the way place to go. Well my countertops have been installed along with the backsplash. I can truly say this has been a great experience from beginning to end. I will definitely be using them in all my future Installations."

"So far so Good. We picked a piece from the boneyard for a small project and we were still treated as well as someone that was shopping for an entire kitchen. $300 job vs $3,000 job. This tells me that they appreciate all of their customers, and that counts. If we ever decide to do a big job, we will definitely give them the first shot at it. We expect the final install to be great and will update once complete."