Champs Sports

"They do not greet you when entering , don’t ask if you need help just standing around on there phones looking stupid as if someone made them clock in"

"Employee was real helpful in finding a good shirt in the right size. Everyone is nice here I will come back to get some shoes soon."

"Went to Mall of LA location to purchase school shoes for both kids, socks, and book sack. Spent over $300. With COVID precautions, employees bring your shoes straight to the register after you tell them the size. You don’t try on or handle the actual pair you are purchasing. I get home, my daughter tries on the shoes, and they are an exact fit. She needs a larger size. I go back to the store less than 24 hours later and they refuse the exchange because the inside of the shoe dirty. The manager, Jonathan, was NO HELP and extremely sarcastic. I asked if they could track the serial number on the shoes to see if someone else previously exchanged them and I was told “not really”. He told me that he called the cashier that was working when I made the purchase and she informed him that she remembers checking the shoe-and it was clean. She remembered that uneventful purchase of Adidas at a shoe store?!?! Never again!!!!"

"I'm very disappointed in the customer service I have been receiving. I ordered a pair of shoes for my son on September 9, I haven't received them yet my shipping tracking date states they would arrive on the 15th. I was placed on hold for over a hour nobody ever came back to the telephone. I called back stayed on hold for over thirty mins. I wanted a refund, he tells me there was nothing he could do but send me another pair after they do their investigation and see that I really didn't receive them. This was horrible and my worst experience dealing with online shopping. NEVER AGAIN WILL I ORDER FROM CHAMP'S/FOOTLOCKER!!!!!!"

"Everyone was extremely helpful expect one guy was sarcastic. Other than him, we were able to find what we were looking for and he double checked the shoes and we bought them. Very nice people and clean store. Had lots to choose from."