Ulta Beauty

"First of all, the store was in a disaster state. There were so many empty shelves and carts full of products that needed to be stocked. Then, when I was checking out, the cashier was so insanely rude. I told her I didn't want to give her my phone # or email address, and she said that if I don't give her that information then their return policy is null and void? WHAT? I have a hard time believing this. She rolled her eyes, didn't say thank you, and then muttered something under her breath. I was pretty horrified. I will go to Sephora next time. How do such people have jobs?"

"Nice store abysmal customer service if they’re busy. There is no system to track or triage people. Just left to trek a few miles to Sephora after 3 people passed the buck onto someone else & no one would look in a cabinet to see if it had the product I was after. Don’t do it- head to lakeside instead!"

"Went to Ulta looking for new foundation and was greeted and helped by 2 awesome women Glynn Renee and Jade in the Clinique area. They helped me find the right shade and coverage. They were both so pleasant and helpful."

"Today my 16 year old niece and I were shopping when I niece was confronted by a rude customer who had the nerve to not only curse her out but shoved her when they were both on a isle looking at different things. When my niece found me and made me aware of the situation she was very upset crying and caught a panic attack. I voiced my thoughts very loudly so ever could hear me so whomever it was is more than welcome to come to me as an adult vs cursing out a child. There were 2 very sweet staff members who saw her crying and came to find out what happened. She explained what happened but by this time this naive woman had left the store. Both staff members made sure she was ok and kept apologizing for something none of them did. Or any employee of Ulta. I really do appreciate them for helping to try to keep her mind off what had just happened and even making her laugh."

"just w meh experience. walked up to a group of 3 employees after looking for 5 or 7 min for a product. the employees were angry to be interrupted/asked a question and told me what they had out was all they had. I then spent a bit longer looking and asked another employee and there were able to find it in 10 seconds for me. then got into line... 15 people in line and only one cashier. find a different Ulta if you can, this one is not it."