Gerber Collision & Glass

"They've had my car for 44 days now, when the date for pick up arrives I get an automated text that push's it back 2 more days. I don't get a phone call or any information on why or what's going on. Tuesday and Thursday updates just don't happen even though you're told they will. When I call to see what's up or at least mention that I need my car by a certain time I just get blown off and told to call back when someone else is in the office. Every time I check the estimate the number has gone up. Your insurance WILL want to use these guys, I recommend doing some research and calling around yourself for better options."

"Girlfriend brought her car there after being hit for a claim said they couldn’t let her leave because of suspension damage. After we got the car back her key fob was no longer working and the alignment they had done did not hold"

"My vehicle was backed into and was contacted by insured insurance (Geico) to go to Gerber (Johnson St, Lafayette, LA) and get an estimate for repair of damages. I get there and Gerber wanted to know if I was renting a car today (First clue something was not right), I said no need only be here a little while to get my estimate and go. I was told the vehicle was going to stay and get fixed! Because the insured had a certain plan and this is where it was to be fixed! I told them in no uncertain terms that I did not have insurance with Geico and I was was going to get estimates elsewhere, but I was told because of insurers plan this is where it was going to be done! Needless to say things stared to get very heated in the office for a few minutes as I told them I could and would pick my repair shop and this was not going to be it!!! After a bit of a little calming down I was told to leave. Once outside I contacted a another auto body service to see if this was legit, owner told me this is not the way business should be done. Seems like if they got my vehicle into their garage it was going to be fixed there. this is wrong to be treated like this. I received a call about an hour later from Geico Claims to reschedule for the estimate for the next day back at Gerber and that everything was good. I told Geico no way would I go back into to that place after the way i was treated!!! (this happened in the 3rd week of April 2023) To this day this still makes me so ANGRY !!!"

"I was forced to go here for my initial estimate on my geico claim. I did not want to go there because I was getting my car repaired somewhere else. Well, I gave in and went to Gerber for my estimate. I told them I was there for estimate ONLY. They then advised me they had to take my car to the back and do a tear down. I knew what they were trying to do when they handed me a paper to sign which actually was me giving them permission to fix my car. This is their STRONG ARM tactic into forcing me to have my car repaired there. I already knew their workmanship from friends and family members who did fall for this tactic & I was not giving in!! I hope this review helps others to understand what they are getting themselves into. You have the right to bring your car to any collision center you want. The insurance companies preferred body shops should not be steering customers to their discount shops."

"Amazing work done here! Miss Sherri and Jolene were great to do business with! These ladies made it such an easy process. The bumper on my car that was hit looked like new when it was finished and they kept me up to date on what was going on! Thank y’all"