Dr. Linda Cao Pediatric Dentistry

"Dr.cao was absolutely wonderful and did surgery for my 3 year old and the care and bedside manner was awesome I did not deal with the office staff as my husband took my daughter for the a office visit but I loved Dr. Cao she was so sweet and explained everything to us so well and so did she staff at children's"

"Dr. Cao and her staff treated my toddler with incredibly gentle and competent care."

"I have been bringing my children to this office for years. The rude office staff have finally convinced me to find another dentist. I'm so disappointed. But I will not continue to be complicit in these people continuing to practice in a business for which they are so ill-suited."

"My daughter used to enjoy going to the dentist but after her experience here she is terrified of having to go back. She needed her first filling and was nervous about the shots and drills. They tried to rush through the appointment and communicated poorly. I feel bad for trusting them with caring for my daughter. We’ll never go back & I do not recommend to anyone with children."

"Dr. Linda Cao wasn't my issue, she's always been friendly and professional. The office manager however can use some customer service training, she lacks communication skills and overall is a miserable person to deal with. As several others have mentioned this place over charges, they prey on those who don't question much. I asked for an explanation of cost for my son's future procedure; She snapped at me and expressed she had already explained that to me. In addition, after calling my insurance it was clarified to me that they do in fact cover sedation and nitrous oxide. This means that my bill would be significantly less, I called back to explain the situation and was advised by the office manager she would not call my insurance to get a break down of benefits and she stated even if they say they cover it, they will not and that she will bill me for these services. She was speaking over me and when I tried to get a word in edgewise she started stating loudly, “Stop yelling at me.” While the tone of my voice was annoyed, I was not yelling yet she played the role of the victim. I advised that I would take my business elsewhere if my simple request was refused, as I don't appreciate being priced gauged. She- and I quote- said "Do not threaten me" as if me taking my business elsewhere is a direct threat to her or her livelihood. Her poor attitude cost this institution 3 clients. Dr. Cao, if you care one bit of the brand you're building I would strongly advise to check your workers, implement some customer service workshops to address the poor attitude. Instead of trying to resolve my concerns the office manager was very argumentative, wanted to have the last word, and she felt the need to personally attack me as a parent. I would strongly suggest to keep looking when it comes to your child’s needs, not because the doctor lacks the proper credentials to practice, but the poor management and price gouging practice this place implements. I spoke with two other institutions and my request was not a difficult or foreign one and they both expressed their willingness to go the extra mile for the client. Save your hard earned money and put it to work elsewhere."