Team Mazda - Service Department 10968 Airline Highway Service Road, Baton Rouge, LA 70816

"Had a bad experience with this service center. After servicing, they mentioned that there was a 3% fees on credit cards. I have never heard of any dealership charging fees on credit cards. I also asked for a quick car wash as I used to get one in other locations and the sales guy asked me to wait an hour for the wash. Never coming back again."

"I like this Mazda location. I feel that most of the service managers are honest and care about you as a customer. Somebody once came out from the back office to explain to me why I didn't need an expensive thing I thought I needed!!!! I was just trying to order it, but they took that time to save me money and trouble. This kind of extra-mile service made me very loyal to Team. The last time I went, I had a different experience and felt like I was bothering or annoying the service manager when checking in and asking about whether the service I selected online was the right thing. Then it ended up costing me a LOT. Maybe it would have been like that this time no matter where I went and no matter who helped me, but my trust is somehow just not there anymore. I moved an hour away and was driving back to BR just to get service at Team, and I'm not going to do that anymore. Four stars left anyway for the years of making me feel taken care of, though! Thanks for those, Team!"

"I love this dealership. Heidi, the sales lady took so much time with me to find something I would be elated to leave in. I suggest you request her if you do go-to this dealership. I despise car dealerships, but I have to say I absolutely loved my wonderful experience at this dealership. Heidi is very down to earth, HONEST, and will do what so ever she possibly can to help you choose/decide, and also helped to find THE BEST monthly insurance rates. Heidi was far too funny and more than delightful to work with, no doubt. By far the best sales lady I have EVER DEALT WITH AT TEAM MAZDA. I have never had so much fun at a dealership. She did everything she could to find the Mazda I was satisfied with."

"Excellent experience, helped us in every way. Couldnt ask for a better team with buying our new vehicle. Special thanks to brian zito, couldnt have done it without you buddy"

"BUYER BEWARE!!!! The ABSOLUTE WORST CUSTOMER SERVICE imaginable. Took my car in for diagnostics. When it was returned to me parts were missing and some engine parts were conveniently stored in the cup holder inside the vehicle!! I called and left a message with the manager Robert for the service dept. person Bruce who "helped" me. I waited 2 days and left a voice mail for Bruce in service. No replies. I waited another 2 days and called Bruce back - he answered and then hung up on me after I explained parts were missing and the car was not put back together. I called back and asked for a manager who "was not available". I left a message and still have not received a call back!"