Hertz Car Rental - Alexandria - Memorial Drive HLE 4401 Coliseum Boulevard, Alexandria, LA 71303

"I would like to express my gratitude to the Hertz team for their exceptional service to myself and my family. Mr. Derrick Kirk and Mrs. Tameka Waller went above and beyond to ensure our satisfaction. I would not like to disclose the name of the previous rental company, as their handling of our reservation was truly unacceptable. I had made a prior reservation for a SUV weeks in advance and had even confirmed its availability in person two weeks prior to our trip. However, upon arrival, I was informed that my reserved vehicle was unavailable and had been given away. The representative at the previous rental company offered a smaller vehicle that could not accommodate our party of seven. They did not provide any discounts or assistance in resolving the matter. Their only suggestion was to inquire with the neighboring rental company. The prices for SUVs at that company were prohibitively high and beyond our budget. After contacting various rental agencies, Hertz informed us that they had a suitable SUV available. We were able to secure a much better deal and were in and out of the rental facility in record time. We even received a larger SUV, which made our trip significantly more comfortable. I would like to remind everyone that even if unexpected setbacks occur, they may ultimately lead to positive outcomes. Hertz's outstanding service enabled us to travel to my daughter's All-State game in Florida without any stress or hassle. Thank you, Hertz, for contributing to a memorable and enjoyable experience. P.s. Mr Derrick! Banana pudding is better and your missing out without having them in your pudding! Have to get my momma to make you some to change your mind!"

"The staff was decent. Derek went out of his way to come get me. Unfortunately they say you can use debit cards , but then tell you it's only certain debit cards."

"Great service. I was put in a new vehicle with less than 10,000 miles on it. It was clean and drove smoothly. Pickup and drop off were quick and easy."

"Worst rental location in Alexandria. Showed up at 4pm for my 5pm reservation that I had made online and paid with credit card online like I do with every other reservation in the past. Website claims you can “touch less” pick up and pay with card online. Worker told me he had to swipe my card which I didn’t have physically on me. Made no attempt to correct situation other than cancel my reservation and push me out the door for closing at 5pm. Called customer service reservation number in parking lot and Hertz was unhelpful as well so now I’m without a vehicle for the weekend. Thanks a lot. Going to the airport now to try there. Truly POS rental company and location."

"Coliseum Blvd Hertz, not only lied about being able to review cameras at their location but added over $400 worth of charges to my invoice. I rented the car for “TWO DAYS” and the daily rental was $60 per day plus tax, which gave me a total of $127.97. I even overlooked that fact that it was filthy inside and the right back tire was on a flat. If I wouldn’t have said anything to the representative at that branch they would’ve allowed me to drive away with it on flat. I reached out numerous of times via email, phone, and voicemail to a man that reached out to me first named Ronald J. Dorf (Vehicle Control Dept). and no response yet. I called the customer service line since the representatives in that Alexandria La location couldn’t help me! I was informed by this customer service representative that every Hertz location had an option to review cameras at any time! I don’t like how I was treated, cheated, lied to and dismissed as if I didn’t matter or my business. Unfortunately, it’s no longer about the money just the principle! This is my first review that I have ever left on any business but I had to be honest about how this company is being represented!"