NAPA Auto Parts

"I use the Alexandria store here in Louisiana. And the customer service is horrible. The people that work there act like they don’t want to be there. I hate walking in the store. I know they are going to wait on me like I am disturbing them at home watching a movie. I will absolutely go to any other store when possible. Even if it’s out of my way. Stop back to this store yesterday. Nothing has changed. Service is still horrible. People standing around. Myself and 1 other person in the whole store. Took me almost 10 minutes to check out. Absolutely ridiculous"

"Knowledgeable staff. But have to expect to pay a lot!"

"My husband went to pick the 8 spark plugs up after having to wait a day. (They ordered them) There were 2 wrong spark plugs. It's a good thing my husband checked them before he left. They had to reorder 2 of the correct ones. We waited another day for them. My husband finally got all 8 of the correct spark plugs for our Cadillac Escalade. Installing the wrong spark plugs could've damaged our engine and caused some serious issues. Napa should double-check everything before handing it over to the customer. The employees were pleasant throughout these 2 days, so that's a plus."

"One guy was very helpful, the manager (or at least I think he was) just sat there watching videos on his phone and laughing very loudly as we were having a conversation."

"Great employees with a good deal of knowledge and willingness to find the right answer. If they don't have what you need in stock they'll be happy to order it for you. And being a NAPA rewards member is easy and actually does save you money. I average about 15% savings versus normal retail."