National Car Rental 1100 Frank Andrews Boulevard, Alexandria, LA 71303

"Onsite airport agent was very kind and helpful and listened to the details of my particular situation to provide me with the most appropriate rental."

"To Whom it My Concern, Your entire team in Alexandria, LA has singly handily turned this rental car location around. The team is friendly, efficient, and follows up after each visit with a phone call. The cars are cleaned, fueled, and ready for pick up every time I land. I travel to this location each month for work and I'm never disappointed!"

"The young lady working 11/6/23 was absolutely amazing. I was not even there to rent a car from them but she was nicer and more helpful than the attendants at the other rental services. She sets an excellent example of customer service and genuine kindness!"

"I rented a car from National Car Rental at the Alexandria, LA airport. The service was quick, efficient, and very pleasant. Additionally, the manager, Ms Lakenji Brown, personally checked with me to ensure everything was going well with the rental. My experience with her on this, and my last two rentals, has been nothing but positive. I have not had this level of attention when I have rented from other companies. I'll definitely be going back to National next time as well."

"If I could give this location 0 stars I would. My company rents from National all of the time and we never have any issues. This location has the worst customer service. My vehicle is in a shop in Houston 3 1/2 hours away so I rent the vehicle from the Houston airport. They will have my vehicle for another week so I will have to be in a rental another week. I do a lot of conference calls and the vehicle I was in the road noise was keeping them from hearing me clearly as I use the speakers in the vehicle because I drive a lot. I called customer service around noon on Thursday explained the situation. The rep notes my account and says I can go to the location and they would be able to put me into something else with no problem. Get to the location that evening and explain to the employee what I was there to do. He picks the keys up with an attitude looks into my account, turns around and picks up another set of keys with an attitude and tell me what he has available. I inquired about another vehicle he said it was reserved I said ok fine. He then ask me what the issue was again because they are limited on vehicles. I told him I’m bringing you a vehicle what does that have to do with anything there is nothing wrong with it. The truck was fairly new only 3,000 miles on it. Now he doesn’t want to give me the original vehicle he told me he had it’s all of a sudden not available. He’s calls the manager and I tried calling customer service back. Customer service tells me they sent a message for the manager to call me well today is Saturday and the manager didn’t care enough to reach out to the customer. The employees are horrible , poor leadership follow up. If you are low on cars they have lots full of them get some. Things are going to happen people may need to get from one place to the other and may not need to come back so they will have to drop cars at other locations. You are a rental car company figure out a way to keep your lot full without affecting customer service. It’s not the customers fault you don’t have cars customers just want to pay you and get where they are going. Saturday no call back from the manager so I drove 31/2 hours to the same company to swap out my vehicle. At least they have quality customer service. If you need a rental in Alexandria GO SOMEWHERE ELSE!"