La Alarms 11944 Justice Avenue, Baton Rouge, LA 70816

"Do your research before using this company and find another one to go with. My SSN, including all other personal info like home address and such, was leaked to a potential customer (thankfully that person reached out to me and let me know), the manager Gary raised his voice and spoke down to me over the phone, my equipment broke numerous times (so much so I stopped asking them to come out and fix it and still have broken equipment), I was made promises about paying off my account due to my many bad experiences but the payoff never happened, the list goes on and on. I gave them 2 stars because I encountered 2 kind people within the company, out of the many I had contact with."

"So far I have not had any issues and they are very communicative Mr. Monk has answer my messages every single time. And I did knew tjat I was going to get a credit line open in order to get the finance going. The staff that have been to my house for installation and technical support have been excellent. Year update... After payments, now they don't answer the phone when the system is out and it glitches often... Think about it before you do it as it will be super hard tp get out of this contract and remember it opens a credit line...."

"The La Alarm representative(Brandon)came to our house two weeks ago and had a wonderful lie to tell my wife and I. He told this long story about how La Alarms bought out the company that we were with. Alert 360. Oh it's the same company, only changes will be the monthly monitoring fee, by adding two cameras your bill will only go up from $39.99 to $66.01. Now it's $94.00 Brandon lied big time. What I want is this equipment OUT OF MY HOUSE. He sold the same lie to my daughter, strike TWO. Two customers unsatisfied. COME REMOVE YOUR EQUIPMENT ASAP."

""When I built my house, La Alarm installed most of the equipment, and I had 2 'free' years of monitoring. Two years later, I contacted them, and they are charging me thousands of dollars for equipment I already have. They only added a camera and a lock. Unfortunately, the camera does not work. I was not informed that there would be a credit card loan under our name for the “equipment” I feel like they ripped us off.The camera has been malfunctioning for months, and the technician called me once, asking me to perform troubleshooting steps, but I wasn't home, and he was supposed to call me back, which he never did. I've been repeatedly calling and leaving messages, providing them with the correct contact information, but still, there has been no response. During homecoming week, I couldn't monitor who climbed my fence and threw TP in my swimming pool. Another day I caught a couple of little kids attempting to climb my fence luckily I was home at the time. Customer service is HORRIBLE, equipment cheap and does not work."

"This is one of the best companies I have ever had the pleasure of doing business with. The entire process was smooth and worry free! I live in California but I purchased a rental in Louisiana. Justin, the representative that reached out was family-like friendly and walked us through the entire process. When install day came, the installers were very patient with all of my questions, they were quick and thorough. They cleaned as they worked and left the job so clean it looked like the install was done during the construction. The team member that set-up the cameras made sure the entire system was working properly and that I was completely satisfied. The entire team was courteous, professional, and willing to go the extra mile to make sure things were done right. I was so impressed, I called Justin to see if they offered any services in California. The other big companies are no comparison when it comes to the customer service. Even the products LA Alarms uses are top quality. Honestly, this company just really hit the jackpot when they did their hiring. I am so glad I found them."