OCAA: Meals-on-Wheels, Orange

"My Grandmother received meals from them then was dropped for no apparent reason. When I spoke with a representative she was extremely rude and off point. Making accusations about someone receiving her meals during a hospital stay which occured on a Sat and Sund. Days which meals were delivered on a Friday prior and we could not have possibly known she would be hospitalized. Also, she said claims were not paid by the insurance for a few months.She stated to me that she didn't have to explain how there paperwork is done. Which was totally uncalled for bc I did not ask . I only stated that if we were not told that her insurance had not paid claims for 3 months then we obviously could not address the problem. So she said my Granny was dropped and had to reapply and be at the end of the list. The people who deliver the meals very kind. Just who ever is managing the office for claims etc etc needs to learn to communicate and be kind. Very rude lady."

"I applied for meals on wheels from OCAA. Made several calls to them with no response. I'm a 63 year old diabetic and amputee. It has been more than a year since I first applied for this program."

"Worked with me to get service promptly, due to health condition even when there was a waiting list. Thank you for your kindness!"

"Healthy and tasty meals that my 85 year old mother looks forward to everyday. Brought to the front door with a smile. I love this organization!"

"My father is 80 yrs old. A Navy Veteran. He has looked forward to Meals on Wheels for the last 3 yrs. He was told today that he is Too healthy for future delivery ?? Let’s correct this issue. He is the Ideal person to receive a hot meal. What is wrong with you folks. ??"