Smoothie King,

1 Terminal Dr, Kenner, LA 70062, United States

"Young lady behind the counter needed help. Why do you leave one staff here alone to struggle with a huge line? Awful corporate management- seems like. She kept a cool head despite being fully overwhelmed with work. She’s a boss, give her a raise. Now that I’ve looked at other reviews I’ve decided to boycott smoothie king based on my experience today. I spend probably $100 on smoothies every month, and I bring my rugby club with me. So you really effed this one up smoothie king. And I don’t want your blanket corporate response. What I want to hear is “we have changed management and the location is now fully staffed”. I cannot and will not support a business that abuses staff and customers for what… a few extra bucks? Not worth my time. You’ve made a smoothie enemy."

"Severely understaffed. Waited 20 minutes to order a smoothie bowl. Got to the register and the lady said, "I'm by myself. I'm not making that." Wish I'd looked at the reviews before standing in line for 20 minutes to order something the employee didn't feel like making."

"My rating is merely a reflection of my own experience, without blaming anyone: It was clear that this store was severely understaffed. I waited about 20-25 minutes with only three people ahead of me to get my smoothie. During the entire waiting time, I observed only one person working from beginning to end, meaning that he was the only one taking up orders, creating smoothies, washing blenders, and more. He was doing the best he could. To maximize efficiency, he had to leave the water on to get the blenders clean while greeting new customers, and still managed to greet me with courtesy when it was finally my turn. A second person was able to help by starting the blenders and pouring the smoothies to deliver to customers after handling a package containing additional store supplies, which increased efficiency for a bit. But one thing that concerned me the most was that neither of them seemed to care beyond the routines, which wasn't their fault, but rather a bigger question of management, pay, and general lack of support. I am certain that the store management needs to tackle issues such as staffing, culture, training, and motivating employees in general to provide customer service. One thing I will point out was that I bought a 20oz smoothie and despite they made a bit more than the 20oz cup, they poured everything into a 32oz cup instead without filling the cup up all the way to the top, so of course I took it and appreciated the move. I normally do not write reviews for chain stores, but my experience here today warrants some level of awareness that I believe others can use so they can have realistic expectations upon visiting the store for whatever purposes. Please just remember to be nice to the employees there as lack of staffing clearly is taking a toll on them, on top of other possible reasons that we don't know about."

"Usually, we do not like posting negative reviews; but we feel like this visit was bizarre. Our first visit to New Orleans and we missed the storefront Smoothie Kings, so we thought we scored when we arrived at the airport. We waited for about 5+/- minutes in front of the cash register with no acknowledgment. The reason why we didn't say anything was because we thought the cashier was busy. In reality, we were just being ignored. After finally taking our simple order, we waited for about an additional 24 minutes for the smoothie. One of the employees started making the smoothie, but he walked away in the middle of the process and never came back to finish it. We thought it was odd, but things got more weird. A different employee continued making the smoothie. When the smoothie was finally done, he had trouble pouring it from the blender to the 32oz cup. We observed the employee as he tried multiple times to pour the Smoothie into the cup. The first two attempts were futile. The Smoothie would not budge from the blender container. Both times, he had to return the container to the blender base to blend it some more. The third time could've been the charm. As the employee shook the blender container, the Smoothie dumped into the cup, spilling to the sides. As he struggled to pour into the cup, anyone standing nearby could clearly see that the cup was already full, and he should have stopped and maybe use another cup to scrape off the excess smoothie. Instead, he decided to use his index finger & thumb to clean up the overflow and scoop the smoothie into the cup. After picking up our jaws off the floor, we decided to decline the order and ask for a refund. The person in charge graciously offered to make the smoothie herself, but we politely delclined. This incident took about 37+/- minutes from standing in line to receiving the refund. After observing the entire staff's behavior during the whole ordeal, it looks like there are a couple of things missing: More training & Friendly, Customer-oriented Employees. I hope the owners will take the reviews seriously and review the cameras to improve the service."

"If anything, this location should get credit for being consistent. In the time this airport has been open with this Smoothie King location, I’ve probably visited this one a dozen times, always hoping, in vain apparently, that something will be different. But it never is. Service is slow, the employees have bad attitudes, and the product is almost always undersized and underwhelming. Looks like Smoothie King is reading and responding to these reviews, but doing nothing. You do not appreciate our concerns, and you will not bring this up with your team, in spite of what you’ve said in review replies to this abysmally rated Smoothie King. At the time of this review, this location has two stars, which might be the lowest reviewed business I’ve ever seen on Google maps. Congratulations."