Pep Boys

"I called Pep Boys and spoke with Chris, who immediately invited me to the store. Without hesitation, Larry changed my tire and allowed me to get back to my daughter’s cheerleading competition. Y’all are awesome! Thank you. John G."

"I'm usually not a person that writes reviews publicly on the internet, but my experience with Pep Boys in Metairie was so atrocious today that I had to. Let's start this off by saying that this exact Pep Boys location has done plenty of work on my vehicle in the past and I've never had any issues... until today. This is going to be a long one, but hopefully people can learn from my mistake of doing business with them. I originally went in on Friday with a check engine light, which they fixed and I took the car home on Saturday night ($1,600 later). On Wednesday of the same week, the check engine light came on again, so I returned the vehicle to Pep Boys at 5:30pm. I spoke to Chris when I dropped the vehicle off again and was informed that the the head technician was not in the shop today and that they would get to it "first thing Thursday morning". I specifically requested for them to give me a call any time before 9:00am on on Thursday, so I could make arrangements to get to work if needed... they open on 7:00am, so 2 hours should be plenty of time for a phone call. Chris was nice enough to pull the code from the CEL to at least let me know what was going on, but explained that they would have to run a full engine diagnostic's test to identify the exact problem (cost of $120). Chris did, however, mention that he was going to communicate with Cody (the shop manager) that I was back in with another CEL on, and that he would communicate with Cody to see if they could "zero out the cost" of another engine diagnostics, since I just paid for this service 4 days ago. Chris explained that the new code may be unrelated to the previous work that they did, but I'm assuming was trying to get a courtesy exception on the $120 diagnostics test, as I had just paid them a significant amount of money for the previous repair. 9:00am Thursday morning rolls around and I have not received a phone call (or any communication for that matter) from the shop. It wasn't until 11:30am that I received the call telling me what was going on with the vehicle. The price they quoted me for repairs included the $120 diagnostics cost, as well as parts and labor. I asked the representative if I could speak to Cody (the manager) to ask if he'd be willing to honor the exception on the cost for the engine diagnostics, as I had no clue if it was related to the work that they completed recently--- once again because of the lack of communication. Cody stated that he was never informed by Chris about the exception for the cost of the diagnostics test and stated "I'll honor to waive the cost for this one time, but I do not want to make this a recurring pattern with you". Mind you, during previous work with this shop, I've never once asked for any sort of deal and was simply offered this as a possibility by Chris and was following up. Cody then tried to make an analogy of "If you go to the doctor one day for heartburn and another day for a headache, you still have to pay the doctor twice and nobody ever argues with that." The tone in which he delivered his comments sounded very rude and made me not want to do business with him, so I told him not to perform any repairs on the car and that I would take my business elsewhere. About 30 minutes later, I walked in to pick up my car and also spoke with Cody again (explained to him my frustrations with the lack of communications). Cody had no remorse for the lack of communication, nor his comments and since I didn't do the repairs with his shop, still charged me the $120 for the engine diagnostic... very petty and not a way to treat repeat customers. Needless to say, I took my vehicle elsewhere and I will NEVER be doing business with this location, or any Pep Boys again. If anyone from this organization wants more feedback regarding this issue, you have my name and my phone number is on file with you. Cody, I hope you enjoyed treating your repeat, paying customers that way and you wont have to worry about this being a "recurring pattern"... because I won't be back."

"I feel very confident bringing my car to them. Service is very good and the mechanics working there are very knowledgeable. I had previously brought my car to some other place and they did not tell me about a very important part in my car that needed to be replaced. When I got there I explained to them the situation they helped me understand everything very clear . Dropped off my car early morning and by 3 oclock it was ready! I Will definitely keep coming back to them."

"Experience here was pretty mixed. I made an appointment for 9am and showed up 10 mins early to get my tires changed. When I got there and checked in they told me the appointment was only to meet with the people at the front desk (why would I need an appointment for that!! There’s nobody else in the store!) after checking in they told me it would be at least 2 hours before they could even start working on my car (I didn’t have a ride and was going to wait for it). After waiting 2 hours they hadn’t started, it took another 2 hours before they finished up so I was there for about 4 hours for a simple tire change. Mechanics seemed like they were spread really thin. Pro’s - they have a nice waiting room with a smart TV and free coffee. Bathroom also has a changing table for those bringing little ones."

"Excellent service , Martin went above and beyond. He is very knowledgeable when it comes to tires. Just have some patience as they are busy. To soon to say if I love my tires but so far they ride great and have very little road noise for an ALL Terrain tire. They compliment any truck."