Lowe's Home Improvement 8383 Memorial Boulevard, Port Arthur, TX 77640

"They offer a 3 hour store pick up, never believe in it. It will take couple of days for the item to get picked. Sad to know that nobody in the front desk really care about your timing. Its my second try to pick up something and they say it is not yet ready even though i have received the message “item ready to pick up” .. poor customer relatinship."

"This store has the worse customer service they don't answer the phone or wait on you. I hate I ever bought a thing from this store. They pickup the phone and lay it on the desk never saying a thing."

"Update: against better judgement i went back in this store for a few items. I arrived to the front to check out and there was no registers open. Self check out only. Smh. I just walked out. ........Just left this store once again without making a purchase simply because I could not get a Lowe's employee to open the locked area where electrical wire is stored. Asked for help twice and nothing, asked to speak to a manager, no one would talk to me. John was the manager's first name according to the customer service rep. He never took time to talk to me. I try to buy local but when I try to literally give them money and they won't take it then it's time to shop elsewhere. Very very poor management. Everything in my cart and even the wire can be bought on Amazon."

"Had a very disappointing experience today at Lowe’s Port Arthur. Very seldom would I post something negative; however, it has been 30 minutes since this occurred and I am still shaking my head in disbelief. While in Lowe’s with my wife, a sign said join the rewards and download the Lowe’s app, so I did. We found a couple jacket’s on sale and using the Lowe’s app, we scanned the tag to see the sales price. The jackets were showing half price. We go to the register, and it rings up normal price. The cashier attempted to give us the sales price (from the Lowe’s app) but the cashier stated it required a managers approval. She returns stating the manager informed her, “they don’t match online prices.” After going back and forth stating it’s not online it is what the Lowe’s app shows, she went to get the manager. In the meantime another cashier came by and stated that sometimes the app gives a different price and she doesn’t know why but she’s fairly new. The manager eventually comes by scanned it with the store handheld scanner and the price came up full price and then scanned it with her phone using the Lowe’s app and it came up on sale. After debating the price she went stated the problem was the item was out of stock. When asked to explain how it’s out of stock when im holding the two jackets is well it shows we’re out of stock. We observed at least 8 jackets on display. Circular logic was getting us no where. Lowe’s can keep their out of stock on display! If I could give zero stars I would. They stated they don’t price match their website, however we were using the app they recommend."

"Good store employees need a little more training ..to answer questions especially every day product they carry"